Client Navigator

Josselyn; Winnetka (IL); On-site; USD 30,000 - 38,000; Full time

Job summary

The Healthcare Coverage Navigator at Josselyn provides essential assistance to individuals and families seeking Medicaid, marketplace enrollment, and coverage renewals. Based onsite in Northfield, IL, the navigator collaborates with clinical, intake, billing, and care coordination teams to minimize coverage interruptions and ensure access to affordable healthcare services.

Applicants should have a Bachelor’s degree in a related field and at least one year of enrollment or case management

Qualifications

• Bachelor's degree in psychology, social work, human services, or related field is required.
• Minimum one year of experience in healthcare enrollment, benefits assistance, social services, case management, or customer service preferred.
• Experience with Medicaid, Medicare, ACA Marketplace, or public benefits programs strongly preferred.
• Bilingual skills preferred.

Responsibilities

• Assist clients in completing Medicaid applications and redeterminations.
• Support enrollment in Marketplace (ACA), Medicare, and other insurance programs as appropriate.
• Educate clients on available insurance options and eligibility requirements.
• Advocate for clients experiencing barriers to coverage or access to care.
• Connect uninsured or underinsured clients to appropriate coverage resources and financial assistance programs.
• Maintain organized records of applications, renewals, verifications, and supporting documentation.
• Stay informed regarding changes to Medicaid, Medicare, Marketplace plans, and other healthcare coverage program.

Skills

Bilingual

Education

Bachelor's Degree in Psychology, Social Work, Human Services, or related field

Job description

The Healthcare Coverage Navigator serves as a key resource for clients seeking assistance with obtaining, maintaining, and understanding health insurance coverage. This will be an essential role for the Resiliency Center and Josselyn as an agency. This position works directly with individuals and families to facilitate applying for Medicaid applications, marketplace enrollment, insurance renewals, eligibility verification, and resolution of coverage barriers. The Healthcare Coverage Navigator collaborates closely with clinical, intake, billing, and care coordination teams to ensure clients have access to affordable healthcare services and experience minimal interruptions in coverage.

Schedule

Monday to Friday 9 AM - 5 PM onsite in Northfield, IL

Compensation

$21.98 - $27.47 hourly determined by the hiring manager based on experience

Essential Responsibilities And Metrics

• Assist clients in completing Medicaid applications and redeterminations.
• Support clients with enrollment in Marketplace (ACA), Medicare, and other insurance programs as appropriate.
• Educate clients on available insurance options and eligibility requirements.
• Advocate for clients experiencing barriers to coverage or access to care.
• Connect uninsured or underinsured clients to appropriate coverage resources and financial assistance programs.
• Maintain organized records of applications, renewals, verifications, and supporting documentation.
• Stay informed regarding changes to Medicaid, Medicare, Marketplace plans, and other healthcare coverage program.

Qualifications

• Bachelor’s Degree in Psychology, Social Work, Human Services, or related field required
• Minimum one year of experience in healthcare enrollment, benefits assistance, social services, case management, or customer service preferred.
• Experience assisting with Medicaid, Medicare, ACA Marketplace, or public benefits programs strongly preferred
• Bilingual skills preferred.