Client Service Manager - HNAS

Highmark Health; Northern (KY); Hybrid; USD 24,000 - 36,000; Full time

Job summary

Highmark Inc. is seeking a Client Service Manager for HNAS in a remote role. You will partner with Client Managers to maintain and grow accounts, prepare proposals, and coordinate with internal teams to resolve issues.

This position focuses on health benefits, TPAs, and self-funded clients, with emphasis on customer satisfaction, process improvement, and cross-functional collaboration.

Qualifications

• Minimum 3–5 years of relevant experience or Bachelor's Degree.
• Experience with health insurance, TPAs, and self-funded clients preferred.
• Strong communication and problem-solving skills required.

Responsibilities

• Partner with Client Managers to maintain and grow existing business and ensure positive account relationships.
• Assist in preparation of benefit design analysis for proposals and quotes.
• May conduct enrollment meetings during the renewal process and analyze operational issues.
• Coordinate with Sales Support Analysts to ensure accurate service delivery and issue resolution.
• Serve as primary contact for day-to-day account service issues and client satisfaction.

Skills

Service orientation

Diligence

Problem solving

Communication

Drive for results

Critical thinking

Influence

Resilience

Planning & organizing

Education

Bachelor's degree

Job description

## Client Service Manager - HNASApplyremote type: Remotelocations: PA, Working at Home - Pennsylvaniatime type: Full timeposted on: Posted Todayjob requisition id: J285228## **Company :**Highmark Inc.## **Job Description :****JOB SUMMARY**This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained. The incumbent assists in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluates, recommends and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and the Organization's internal departments for problem resolution. HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on your growth and development, collaborating across our organization, and making a big impact for those we serve This is a remote based role. This role is looking for someone who has experience with health insurance and has worked with TPA and self-funded clients.**ESSENTIAL RESPONSIBILITIES*** Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.* Assist in the preparation of benefit design analysis for specialized proposals and quotes. Runs financial reports or performs basic financial analysis on utilization data and market research and analysis.* Develop detailed specifications for implementation of new products for clients.* May conduct enrollment meetings during the account renewal process.* Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.)* Leverage internal resources to bring the best service and problem resolution to assigned accounts.* 4. Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery.* Develop documents and processes to ensure effective communication via work plans for all account implementation activities.* Function as the primary contact for the resolution of the day to day account service issues.* Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.* Other duties as assigned or requested.**QUALIFICATIONS Minimum:*** High School Diploma or GED* 3 - 5 years of relevant, progressive experience in the area of specialization or Bachelor's Degree. Exempted experience requirements effective August 2016**Substitutions*** None**Preferred:*** None**SKILLS*** Service orientation* Diligence* Problem Solving* Communication* Drive for Results* Evaluates Critically* Influence, Persistence & Resilience* Planning and Organizing**LICENSES or CERTIFICATIONS** **Minimum:*** None**Preferred:*** State specific Producer License’s for Life, Accident & Health.**SCOPE OF RESPONSIBILITY**Does this role supervise/manage other employees?NoWORK ENVIRONMENTIs Travel Required?Yes**Disclaimer:** The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.**Pay Range Minimum:**$17.31**Pay Range Maximum:**$25.96*Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.*