Client Manager III

jbhunt; Denver (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

J.B. Hunt in Denver, CO seeks a Client Manager III to liaison between stakeholders and customers, aligning expectations and objectives while maintaining high satisfaction.

The role acts as internal owner of an account with focus on growing revenue, managing complex accounts, and ensuring consistent business practices across locations. The position requires strong relationship management, collaboration with Operations and Customer Experience, and ability to travel as needed.

Qualifications

• High school diploma or GED.
• 3–4 years in Transportation/Logistics, Sales, Account Management, or relevant experience.
• Willingness to travel as needed.

Responsibilities

• Coordinate with Operations and Customer Experience to support startups and changes.
• Drive retention and growth to exceed profit targets.
• Apply J.B. Hunt's Customer Value Delivery methodology.
• Lead special projects and expand services for clients.
• Monitor billing and receivables and enforce contract terms.
• Present service levels and cost analyses to clients.

Skills

Customer service

Sales

Account management

Transportation/Logistics

Education

Bachelor's Degree in Business Administration/Management

Bachelor's Degree in Supply Chain Management

Bachelor's Degree in Transportation Logistics

GED (Required)

High School (Required)

Job description

Job Title:

Client Manager III

Department:

Sales, Marketing & Product Management

Country:

United States of America

State/Province:

Colorado

City:

Denver

Full/Part Time:

Full time

Job Summary:

Under general supervision, the position is responsible for liaising between core stakeholder groups within J.B. Hunt and the customer to align expectations and objectives to maintain and exceed customer satisfaction. On a day-to-day basis, acts as internal owner of an account who works with customer(s) to ensure uniformity in our business practices, support needs, resolves issues, and overall relationship management. Accounts are typically higher in revenue, demand, volume and/or complexity.

Key Responsibilities:

• Work closely with internal teams, such as Operations and Customer Experience, to ensure they have the tools, knowledge, training, and support needed to perform their responsibilities for startups and changes to existing accounts
• Drive retention and growth of current business to maintain and exceed profit levels through analysis of operations execution, understanding profitability of overall account, forecasting business changes, monitoring award compliance, providing pricing as needed, and presenting to internal stakeholders and/or customers
• Execute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure and Anticipate)
• Serve a key role in the execution of special projects, often including expansion of service for clients
• Monitor billing and receivables; work with internal teams to keep clients in line with contract rules and payments
• Develop and implement uniform practices and methodologies to ensure clients receive high levels of service from each account location regardless of operational region
• Present to clients on a regular cadence and as needed both onsite and/or remotely; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis
• Provide reporting/presentations for internal and external audiences; topics include, but are not limited to cost studies, measurement tools, key performance indicators, utilization studies, service level management, acceptance rates, award compliance, and/or cost and delivery analysis
• Lead pricing and proposal activity for the more complex, higher demand/volume accounts

Qualifications:

Minimum Qualifications:

• High school diploma/GED
• High school diploma/GED 3-4 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
• Willingness to travel dependent on account need

Preferred Qualifications:

• Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field with 3-4 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
• Ability to process information with high levels of accuracy
• Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
• Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Experience in establishing and maintaining healthy working relationships with clients, vendors, and peers
• Knowledge of effective influencing tactics and strategies
• Foundational skills in assessing customer needs and providing solutions for them

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education:

• Bachelors: Business Administration/Management
• Bachelors: Supply Chain Management
• Bachelors: Transportation Logistics
• GED (Required)
• High School (Required)

Work Experience:

• Customer Service/Account Manager
• Sales
• Transportation/Logistics

Job Opening ID:

00639297 Client Manager III (Open)

"This job description has been designed to indicate the general nature and level of work performed by employees within this classificat"