Director, Patient Experience (Fully Remote)

AffirmedRx; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

AffirmedRx is a pharmacy benefit management company focused on improving healthcare outcomes through clarity and trust. The organization emphasizes integrity and collaboration and is expanding its leadership team.

We are seeking a strategic operations leader to oversee workforce planning, performance optimization, and risk management. You will set priorities, lead execution, and develop managers to build a resilient organization.

Qualifications

• Experience leading managers and cross-functional teams.
• Strong operational decision-making and risk mitigation skills.
• Experience in workforce planning, demand forecasting, and staffing.
• Experience implementing changes and readiness planning.
• Ability to establish KPIs and drive performance improvements using data.

Responsibilities

• Set priorities, lead execution, and develop managers.
• Make operational decisions and mitigate risks.
• Own workforce model, demand forecasting, and staffing.
• Lead readiness for new implementations and changes.
• Establish KPIs and drive performance routines.
• Use data to identify gaps and lead improvements.

Job description

• Set priorities, lead execution, and develop managers.
• Make operational decisions and mitigate risks.

Workforce and Capacity Planning:

• Own workforce model, demand forecasting, and staffing.
• Lead readiness for new implementations and changes.

Service Performance and Quality:

• Establish KPIs and drive performance routines.
• Use data to identify gaps and lead improvements.

AffirmedRx

AffirmedRx is a pharmacy benefit management company dedicated to improving healthcare outcomes through clarity and trust. They are a growing organization with a culture focused on integrity and collaboration.