Client Manager EMEA | Remote

360Dialog; Town of Poland (NY); On-site; USD 55,800 - 100,440; Full time

Job summary

360Dialog, the leading WhatsApp platform for Independent Software Providers, is seeking talented junior and senior consultants to help enterprise clients transform WhatsApp into measurable growth channels. You will diagnose challenges, develop data-driven growth strategies, and lead Executive Business Reviews with Marketing, CRM, Agency, and Product stakeholders to deliver scalable solutions.

This role offers opportunities to build long-term client relationships and drive commercial growth

Qualifications

• Open mind to listen and learn (from Seniors and other sources)
• Taking responsibility for every task you do (and seeking help proactively if a task is too hard or complex)
• Working every day to reach the skill level of a senior ASAP
• Seek and recognise opportunities for self-growth, team-growth, and take action
• Real domain expert down to the roots with state-of-the-art knowledge for senior role

Responsibilities

• Act as a trusted strategic advisor, helping enterprise clients and agencies transform WhatsApp into a measurable growth and performance channel
• Diagnose client challenges by analyzing business goals, customer journeys, and performance data to identify root causes and growth opportunities
• Develop data-driven growth strategies tailored to different industries, use cases, and customer lifecycle stages, driving measurable business outcomes
• Lead Executive Business Reviews, workshops, and strategic consulting sessions, aligning Marketing, CRM, Agency, and Product stakeholders around shared objectives
• Translate complex client requirements into actionable recommendations and collaborate with internal Product, Engineering, and Commercial teams to deliver scalable solutions
• Build long-term executive relationships based on trust, strategic guidance, and measurable business impact
• Drive commercial growth by identifying new opportunities, expanding existing programs, and positioning WhatsApp as a core component of clients' marketing and customer engagement strategies
• Continuously educate clients on industry trends, best practices, and new product capabilities while challenging existing approaches and introducing innovative growth ideas

Job description

360Dialog is the leading WhatsApp platform for Independent Software Providers. We are hosting the WhatsApp channels for more than 800 software solutions and 45,000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business, tech, and product perspectives. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state-of-the-art engineering methods all over the place, in software development and tech operations, but you will also find them in non-tech areas throughout the whole organization.

Requirements

Mindset & Culture:

Talented Junior

• Solid professional knowledge at the theoretical level
• Open mind to listen and learn (from Seniors and other sources)
• Robust confidence level but far away from being arrogant (Learn-it-all mindset instead of I-Know-it-all)
• Taking responsibility for every task you do (and seeking help proactively if a task is too hard or complex)
• Working every day to reach the skill level of a senior ASAP
• Seek and recognise opportunities for self-growth, team-growth, and take action

Experienced Senior

• Real domain expert down to the roots: State-of-the-art knowledge and real experience in almost all aspects of your professional area
• Open-minded to listen and learn, but also to give back knowledge to the organization
• Taking responsibility for the entire product/projects/initiatives
• Able to create a strategy or parts of it
• Scalable mindset and knowledge of how to design/build scalable solutions/processes
• Knowing the difference between real knowledge/understanding and Dunning‑Kruger
• Awareness about the difference between knowledge/skills and real experience

Responsibilities

• Act as a trusted strategic advisor, helping enterprise clients and agencies transform WhatsApp into a measurable growth and performance channel
• Diagnose client challenges by analyzing business goals, customer journeys, and performance data to identify root causes and growth opportunities
• Develop data-driven growth strategies tailored to different industries, use cases, and customer lifecycle stages, driving measurable business outcomes
• Lead Executive Business Reviews, workshops, and strategic consulting sessions, aligning Marketing, CRM, Agency, and Product stakeholders around shared objectives
• Translate complex client requirements into actionable recommendations and collaborate with internal Product, Engineering, and Commercial teams to deliver scalable solutions
• Build long-term executive relationships based on trust, strategic guidance, and measurable business impact rather than reactive account management
• Drive commercial growth by identifying new opportunities, expanding existing programs, and positioning WhatsApp as a core component of clients' marketing and customer engagement strategies
• Continuously educate clients on industry trends, best practices, and new product capabilities while challenging existing approaches and introducing innovative growth ideas

Benefits

The budget range for this role in Junior position is 3,000.00 EUR/Month - 5,000.00 EUR/Month, depending on the candidate's level of experience and fit with the position requirements.

The budget range for this role in Senior position is 6,000.00 EUR/Month - 8,000.00 EUR/Month, depending on the candidate's level of experience and fit with the position requirements.

Background Check Notice

By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process. This may include verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.