Client Manager - DE

highmarkhealth; Wilmington (DE); On-site; USD 70,000 - 110,000; Full time

Job summary

Highmark Health seeks an experienced Account Manager to manage a book of business and nurture strategic partnerships with clients, brokers, and intermediaries. You will renew accounts and sell new products to existing customers to drive retention and growth.

Responsibilities include leading senior-level client relationships, developing sales plans, and coordinating internal teams to deliver solutions and ensure customer satisfaction. Domestic travel is required.

Qualifications

• Minimum 2 years of Account/Client Management experience or other relevant experience
• State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire
• Substitutions None
• Preferred None
• Skills: public speaking, presentation, negotiation, communication, organizational skills, creativity, persistence, problem solving, influence

Responsibilities

• Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add‑on sales to ensure retention, profitability and growth of existing business.
• Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.
• Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.
• Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross‑selling.
• Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.
• Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.
• Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs.
• Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.
• Other duties as assigned or requested.

Skills

Public speaking

Presentation skills

Communication

Negotiation

Organizational skills

Creativity

Persistence

Problem solving

Influence

Account management experience

Job description

JOB SUMMARY

This job manages a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent renews accounts and sells new products and services to existing accounts to ensure retention and growth of profitable business.

ESSENTIAL RESPONSIBILITIES

• Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add‑on sales to ensure retention, profitability and growth of existing business.
• Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.
• Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.
• Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross‑selling.
• Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.
• Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.
• Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs.
• Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.
• Other duties as assigned or requested.

QUALIFICATIONS

• Minimum 2 years of Account/Client Management experience or other relevant experience
• State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire
• Substitutions None
• Preferred None
• Skills Ability to speak publicly and extemporaneously on a variety of subjects
• Presentation, communication and negotiation skills
• Organizational skills and the ability to meet deadlines
• Creativity and Innovation
• Persistence & Resilience
• Problem Solving
• Influence

SCOPE OF RESPONSIBILITY

Does this role supervise/manage other employees? No

WORK ENVIRONMENT

Is Travel Required? Yes

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Privacy & Security

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Diversity Statement

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

Privacy Notice

California Consumer Privacy Act Employees, Contractors, and Applicants Notice