Client Manager

Arthur J. Gallagher & Co. (AJG); New Jersey; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Job summary

Gallagher Benefit Services is seeking a Client Manager to ensure exceptional service for Gallagher’s clients by actively managing accounts and working with the sales team to maximize client satisfaction.

You will lead Client Service Associates, mentor new hires, and drive renewal processes with a focus on retention, backed by Gallagher resources and expertise in employee benefits.

Qualifications

• Bachelor’s degree plus 3+ years client service and/or claims management experience.
• High School diploma with 8+ years client service and/or claims management experience.
• Appropriately licensed.
• Able and willing to travel approximately 25% of the time.
• Working knowledge of Microsoft Windows applications and MS Office.

Responsibilities

• Manage increasingly complex accounts with a focus on self-funded business while collaborating with senior teammates.
• Utilize Gallagher’s resources and tools to create effective client deliverables.
• Support the client service cycle to ensure a seamless renewal process; renewal target: 95%.
• Resolve service-related issues independently and escalate when needed to experienced team members.
• Prepare RFPs, coordinate vendor responses, support negotiations, analyze proposals, and develop client presentations.
• Cross-solve with clients to identify Gallagher resources not currently provided.

Skills

Communication

Adaptability

Professional development

Innovation

Gallagher tools

Education

Bachelor’s Degree

High School diploma/GED

Tools

MS Office

Windows

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

As the Client Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction. We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships.

How you'll make an impact

• You will manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates
• Utilizing Gallagher’s resources and tools, you will create effective client deliverables
• You support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.
• You will resolve service-related issues independently but know when to raise concerns to more experienced client service team members
• Prepare RFP’s, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations
• You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
• Guide and support new hires and account associates
• Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
• We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

What skills will make me successful in this role?

• You possess strong communication skills that will allow you to build professional relationships with both internal and external partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.
• Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day
• You actively seek to develop your professional skills and improve efficiency
• You are innovative and rarely satisfied with the status quo! You love to generate new and practical ideas and aim to continuously improve
• A desire to learn Gallagher’s tools, systems, and shared resources
• We look for the people who go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher

About You

• Bachelor’s Degree plus 3 or more years client service and/or claims management experience - OR -

High School diploma degree/GED with 8+ years client service and/or claims management experience

• Appropriately licensed
• Able and willing to travel approximately 25% of the time
• Working knowledge of Microsoft Windows applications and MS Office

#LI-AM3

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)