Client Manager

Arthur J. Gallagher & Co. (AJG); Cedar Rapids (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts

Educational expense reimbursement

Paid parental leave

Job summary

Arthur J. Gallagher & Co. (AJG) is looking for a Client Manager in Cedar Rapids, Iowa. This position focuses on building strong relationships and managing client accounts, ensuring retention and growth. Candidates should have a Bachelor's degree and 3+ years of client coordination experience, or a High School diploma with 8+ years in the field. The role also requires the ability to travel approximately 25%. The company offers competitive compensation and a comprehensive benefits package including health plans, life insurance, and educational reimbursement.

Qualifications

• Bachelor's degree with 3+ years of client coordination experience.
• High School degree with 8+ years of client coordination experience.
• License required and ability to travel 25% of the time.

Responsibilities

• Manage a portfolio of client accounts, ensuring retention and growth.
• Build and strengthen relationships with senior buyers.
• Identify opportunities to expand services.

Skills

Client relationship management

Effective communication

Organizational skills

Problem-solving

Education

Bachelor's degree

High School degree

Job description

Overview

At Gallagher, we’re looking for a Client Manager to join our team. This role is all about building strong relationships, managing client accounts, and delivering tailored solutions that meet their needs. You’ll be part of a collaborative and supportive environment where your contributions truly matter.

How you'll make an impact

• Manage a portfolio of client accounts, ensuring retention and growth.
• Build and strengthen relationships with senior buyers and day‑to‑day client representatives.
• Identify opportunities to expand services and coverage levels.
• Collaborate with internal teams to address client risk and capital management needs.
• Provide guidance and support to administrative and customer service teams.

About You

Required:

• Bachelor's degree and 3 or more years client coordination and/or claims management experience

OR

• High School degree with 8 or more years client coordination and/or claims management experience.
• License required.
• Able and willing to travel approximately 25% of the time.

Preferred:

• Experience in account management or client services.

Behaviors:

• A knack for building and maintaining strong relationships.
• The ability to explain complex issues in simple terms.
• A proactive approach to identifying client needs and offering solutions.
• Strong organizational skills to manage multiple accounts effectively.
• Excellent verbal and written communication skills.
• Able to quickly determine critical issues.

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process.

Equal Employment Opportunity

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.