Client Service Manager

Arthur J. Gallagher & Co. (AJG); Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life and accident insurance

401(K) and Roth options

Educational expense reimbursement

Paid parental leave

Flexible work hours

Charitable matching gift program

Job summary

Arthur J. Gallagher & Co. (AJG) is seeking a Client Service Manager in Houston, Texas. In this role, you will manage client accounts, oversee renewals, and cultivate client relationships to ensure satisfaction and retention. The ideal candidate will have a bachelor’s degree along with significant experience in client service or claims management.

Excellent communication skills and proficiency in Microsoft Office are essential, as well as a proactive approach to account management.

The position offers a comprehensive benefits package and the opportunity to make a significant impact.

Qualifications

• 3+ years of client service and/or claims management experience.
• Producer's License and ability to travel up to 25% of the time.

Responsibilities

• Manage a portfolio of client accounts and ensure needs are met.
• Lead the renewal process and collaborate with the production team.
• Cultivate relationships with clients to secure business.

Skills

Client service management

Relationship building

Communication

Proficiency in Microsoft Office

Education

Bachelor's degree with 3+ years client service experience

High School degree/GED with 8+ years client service experience

Job description

Overview

At Gallagher, we’re champions of service excellence. As a Client Service Manager, you’ll be at the heart of our commitment to delivering tailored insurance solutions and fostering strong client relationships. This role is your chance to make a meaningful impact, working alongside a team that values collaboration, innovation, and integrity.

How you'll make an impact

• In this role, you’ll manage a portfolio of client accounts, ensuring their needs are met with care and precision.
• You’ll lead the renewal process, working closely with our production team to deliver timely and high-quality solutions.
• By cultivating relationships with clients and their representatives, you’ll secure existing business and identify opportunities to expand services.
• Your work will directly contribute to client satisfaction, retention, and Gallagher’s reputation for excellence.

About You

Required:

• Bachelor's degree with 3+ years client service and/or claims management experience

-OR-

• High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors

• A knack for building and maintaining strong relationships.
• The ability to explain complex insurance solutions in simple terms.
• A proactive approach to managing accounts and solving problems.
• Experience in account management or client services.
• A collaborative mindset and a commitment to ethical practices.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

We believe that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.