Client Development Manager

Hub Group; Oak Brook (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking a dedicated professional to train clients on proprietary SCM software and collaborate with warehousing and transport providers to define service solutions.

You will establish SOPs across internal departments, maintain ongoing account management, and monitor key performance metrics to ensure client and company targets are met.

Qualifications

• Bachelor’s Degree preferably in Business, Marketing, Supply Chain, or related field preferred.
• Excellent problem-solving skills with proven ability to inspire others to find creative solutions to challenging situations.
• Strong talent for multi-tasking and managing competing priorities effectively.
• Proven track record of building/managing key business relationships.
• Highly organized and attentive to details. Excellent written and oral communication skills.
• Able to identify and assess clients’ needs, and to craft compelling solutions.
• Self-directed, yet strong team player.
• Familiarity with EDI transactions is a plus. Expertise in Microsoft Office, especially Excel, PowerPoint, and Word.

Responsibilities

• Perform client training on Hub Group’s proprietary supply chain management software tools.
• Work with warehousing and transportation service providers to outline and define client service solutions.
• Establish, define, and communicate SOPs with all relevant internal Hub Group departments.
• Provide ongoing account management.
• Work collectively with assigned client base to establish and monitor essential performance metrics and key performance indicators.
• Preempt and troubleshoot operational service challenges.
• Assure financial targets are being achieved for both the client and Hub Group.
• Understand clients; complete set of logistics needs and establish Hub Group as the comprehensive service provider of choice for the client.

Skills

Problem solving

Multi-tasking

Client relationships

Written & verbal communication

EDI familiarity

MS Office proficiency

Education

Bachelor’s degree in Business/Marketing/Supply Chain

Tools

Excel

PowerPoint

Word

Job description

• Perform client training on Hub Group’s proprietary supply chain management software tools.
• Work with warehousing and transportation service providers to outline and define client service solutions.
• Establish, define, and communicate SOPs with all relevant internal Hub Group departments.
• Provide ongoing account management.
• Work collectively with assigned client base to establish and monitor essential performance metrics and key performance indicators.
• Preempt and troubleshoot operational service challenges.
• Assure financial targets are being achieved for both the client and Hub Group.
• Understand clients; complete set of logistics needs and establish Hub Group as the comprehensive service provider of choice for the client.

Job Description

Essential Job Functions

• Perform client training on Hub Group’s proprietary supply chain management software tools.
• Work with warehousing and transportation service providers to outline and define client service solutions.
• Establish, define, and communicate SOPs with all relevant internal Hub Group departments.
• Provide ongoing account management.
• Work collectively with assigned client base to establish and monitor essential performance metrics and key performance indicators.
• Preempt and troubleshoot operational service challenges.
• Assure financial targets are being achieved for both the client and Hub Group.
• Understand clients; complete set of logistics needs and establish Hub Group as the comprehensive service provider of choice for the client.

Qualifications

• Bachelor’s Degree preferably in Business, Marketing, Supply Chain, or related field preferred.
• Excellent problem-solving skills with proven ability to inspire others to find creative solutions to challenging situations.
• Strong talent for multi-tasking and managing competing priorities effectively.
• Proven track record of building/managing key business relationships.
• Highly organized and attentive to details. Excellent written and oral communication skills.
• Able to identify and assess clients’ needs, and to craft compelling solutions.
• Self-directed, yet strong team player.
• Familiarity with EDI transactions is a plus. Expertise in Microsoft Office, especially Excel, PowerPoint, and Word.

Salary Range: Up to $60,000/year base salary plus eligibility for additional bonus program

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits We Offer a Comprehensive Benefits Plan Including

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays