Client Success Representative

RightPro Staffing; Connecticut; On-site; USD 52,000 - 76,000; Full time

Job summary

RightPro Staffing is seeking a Customer Service/Client Support/Client Success Representative to serve as the primary link between external clients and internal teams. You will manage client relationships, resolve inquiries, and ensure accurate data across ERP/CRM systems.

The role emphasizes strong communication, multitasking, and problem solving within a manufacturing/industrial context, with a focus on meeting 24/7 SLA expectations and driving high customer satisfaction.

Qualifications

• Minimum 3+ years of progressive customer service or client support experience and 2+ in the manufacturing or industrial industry.
• Bachelor degree in Business Administration, Communications, Supply Chain, or a related field is strongly preferred.
• Advanced proficiency in Microsoft Office Suite; experience with ERP platforms such as JD Edwards (JDE), SAP, or Oracle is highly advantageous.

Responsibilities

• Client Relationship Management across regional distributors, commercial contractors, and field sales teams.
• High Volume Case Management handling order status, inventory, pricing, and inquiries with speed and accuracy.
• Claims and Returns Processing within tight SLA windows.
• System Utilization and Data Integrity across ERP and CRM systems.

Skills

Customer service experience

Communication skills

Multitasking

Attention to detail

Education

Bachelor degree in Business Administration, Communications, Supply Chain, or related field

Tools

JD Edwards (JDE)

SAP

Oracle

Job description

Customer Service/Client Support/Client Success Representative

Position serves as the primary operational link between external clients and internal cross functional teams. This role delivers high touch customer support, drives rapid issue resolution, and collaborates closely with engineering, logistics, shipping, and finance departments to uphold exceptional service standards and drive customer satisfaction.

Key Responsibilities

• Client Relationship Management
• Serve as the dedicated account lead for regional distributors, commercial contractors, and field sales teams, providing seamless end to end service and territory coverage.
• High Volume Case Management
• Manage heavy inquiry volumes regarding order status, product availability, inventory levels, and tiered pricing structures with exceptional accuracy and speed.
• Claims and Returns Processing
• Facilitate and resolve customer complaints, Credit Claim Forms (CCFs), and Return Goods Authorizations (RGAs) within strict 24 hour SLA windows.
• System Utilization and Data Integrity
• Maintain customer accounts and transactional records across enterprise resource planning (ERP) platforms and customer relationship management (CRM) databases.
• Process Improvement and Quality
• Proactively identify operational bottlenecks, recommend workflow enhancements, and contribute directly to elevating company Net Promoter Scores (NPS).

Key Qualifications and Requirements

• Experience
• Minimum 3+ years of progressive customer service or client support experience and 2+ in the manufacturing or industrial industry.
• Education
• Bachelor degree in Business Administration, Communications, Supply Chain, or a related field is strongly preferred.
• Technical Proficiency
• Advanced proficiency in Microsoft Office Suite (Excel, Outlook, Word). Prior working experience with enterprise ERP platforms such as JD Edwards (JDE), SAP, or Oracle is highly advantageous.
• Core Competencies
• Exceptional verbal and written communication skills, outstanding multi tasking capabilities, strong conflict resolution skills, and a high attention to detail in fast paced environments.