Client Liaison

Jobtailor; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Sun Life Financial is seeking a Benefits Administrator to manage inquiries and processing of employee benefits for a major client. You will work with payroll, HR, and benefits teams to ensure accurate processing and excellent service.

The role requires bilingual Spanish skills, 3+ years of related experience, and strong knowledge of disability and leave of absence processes. Proficiency in Microsoft Office is essential for daily tasks.

Qualifications

• Bachelor’s degree preferred.
• 3+ years related work experience.
• Bilingual fluency in Spanish required or preferred.
• Strong customer service and communication skills.
• Knowledge of Sun Life benefits and leave of absence processes is a plus.

Responsibilities

• Handle intake and resolution of inquiries related to the Client’s employee benefits package.
• Partner with client employees, payroll, HR, benefits, managers, and other personnel.
• Master knowledge of Sun Life benefits and integrate into plans and processes.
• Manage and resolve inquiries and concerns related to benefits.
• Coordinate with stakeholders to ensure accurate processing of benefits.
• Assist with benefit claims submission and monitor progress.
• Participate in client team meetings to answer questions about Sun Life benefits.

Skills

Bilingual fluency in Spanish

Customer service skills

Leave of Absence Process

Disability and Absence Administration

Claims submission and monitoring

Education

Bachelor’s degree (preferred)

Tools

Microsoft Office Programs

Job description

• Responsible for the intake and resolution of inquiries, issues, and/or general service requests related to the Client’s employee benefits package
• Partner with various stakeholders such as client employees, the payroll department, human resources, benefits department, managers, and other personnel
• Master knowledge of the Client’s in force Sun Life benefits and integrate knowledge into benefit plans, internal processes, and products
• Manage and resolve all inquiries, issues, and concerns
• Coordinate with relevant stakeholders to ensure accurate processing of employee benefits
• Assist with benefit claims submission and monitor claim progression
• Participate in various Client team meetings to answer questions regarding Sun Life’s benefits

Requirements

• Bilingual fluency in Spanish
• Bachelor’s degree (preferred)
• Minimum of 3+ years of related work experience
• Ability to navigate and demonstrate sensitivity as a Sun Life employee dedicated to the Client’s worksite
• Thorough experience administering disability and absence
• In-depth knowledge of group insurance products/processes
• Deep understanding of the leave of absence process, including eligibility requirements, documentation, and coordination with other benefits
• Excellent customer service skills and superior written and oral communication skills
• Strong self-motivation, adaptability, and initiative while supporting team efforts
• Ability to work with a diverse range of people and handle difficult customer service situations
• Strong understanding of systems and technology, including proficiency in Microsoft Office programs

Core Competencies

Demonstrates expertise in employee benefits administration, including group insurance products and the leave of absence process, while providing exceptional customer service and effective communication. Bilingual in Spanish, with strong adaptability and self-motivation to support diverse client needs.

Highest-signal resume keywords

• Bilingual Fluency In Spanish
• Employee Benefits Administration
• Group Insurance Products Knowledge
• Customer Service Skills
• Microsoft Office Proficiency

ATS Optimization Keywords

Hard Skills

• Employee Benefits Administration
• Group Insurance Products Knowledge
• Leave Of Absence Process
• Disability And Absence Administration
• Claims Submission And Monitoring

Soft Skills

• Excellent Customer Service Skills
• Superior Written And Oral Communication Skills
• Strong Self-Motivation
• Adaptability
• Initiative

Industry Keywords

• Employee Benefits
• Client Stakeholder Coordination
• Inquiries Resolution
• Service Requests Management
• Sun Life Benefits Knowledge

Tools & Technologies

• Microsoft Office Programs