Client Liaison

BrightCare HomeCare; Metairie (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

BrightCare HomeCare in Metairie, LA seeks a Client Liaison for a full-time role to ensure seamless communication between clients and care teams. You will respond to inquiries, support care plans, and help families access resources.

Ideal candidates have healthcare client liaison experience, excellent communication, confidentiality, and strong organizational skills, with familiarity using electronic medical records. A high school diploma is required; additional education is preferred.

Qualifications

• Client liaison experience in healthcare, preferably home care or hospice.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Serve as the primary point of contact for clients, responding to inquiries promptly.
• Collaborate with care teams to develop personalized care plans.
• Facilitate communication among clients, caregivers, and families to ensure a cohesive care experience.
• Maintain records and documentation of client interactions and care plans.
• Identify and escalate concerns impacting quality of care.
• Provide education and support to clients and families on services and resources.
• Participate in quality improvement initiatives to enhance client satisfaction and care outcomes.

Skills

Communication

Interpersonal skills

Problem solving

Confidentiality

Organization

EMR familiarity

Education

High school diploma

Associate/Bachelor's preferred

Tools

EMR systems

Job description

**Client Liaison****Job Summary:**At BrightCare HomeCare, we are dedicated to providing exceptional home care services to individuals in need of support. As a **Client Liaison**, you will play a vital role in ensuring seamless communication between our clients and their care teams. If you are passionate about delivering outstanding customer service and making a positive impact on people's lives, we encourage you to apply for this full-time opportunity in Metairie, LA.**Responsibilities:*** Serve as a primary point of contact for clients, responding to inquiries, and addressing concerns in a timely and professional manner* Collaborate with care teams to develop personalized care plans that meet each client's unique needs and goals* Facilitate effective communication among clients, caregivers, and families to ensure a cohesive care experience* Maintain accurate records and documentation of client interactions and care plans* Identify and escalate any concerns or issues that may impact the quality of care* Provide education and support to clients and their families on home care services and available resources* Participate in quality improvement initiatives to enhance client satisfaction and care outcomes**Requirements:*** **Client Liaison** experience in the healthcare industry, preferably in home care or hospice* Excellent communication, interpersonal, and problem-solving skills* Ability to maintain confidentiality and handle sensitive information* Strong organizational and time management skills, with attention to detail* Familiarity with electronic medical records and documentation systems* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred**How to Apply:**If you are a motivated and compassionate individual who is dedicated to delivering exceptional customer service, we invite you to apply for this exciting opportunity to join our team. Please join us in our mission to provide high-quality home care services that make a meaningful difference in the lives of our clients. **Apply now to become a part of our team and start building a rewarding career as a **Client Liaison** at BrightCare HomeCare!**