Client Journey Consultant

Hope’s Global Getaways; Thousand Oaks (CA); Teletrabalho; USD 25 000 - 50 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Fully remote

Flexible scheduling

Travel-related discounts

Resumo da oferta

Hope's Global Getaways is a remote travel planning company that designs destination weddings, honeymoons, cruises, family vacations, and luxury getaways worldwide.

We seek Client Journey Consultants to understand client needs, research vacation possibilities, and coordinate personalized travel arrangements. Fully remote with flexible scheduling and commission-based earnings, no hourly wage guaranteed.

Qualificações

• Enjoys working with people and providing attentive customer service.
• Strong written and verbal communication skills.
• Organized, dependable, and attentive to details.
• Comfortable researching information and comparing available choices.
• Able to manage responsibilities and work independently.
• Willing to learn new technology and supplier processes.
• Basic computer proficiency and familiarity with online tools.
• Reliable internet access and compatible computer or device.
• Must be at least 18 years of age.
• Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or other qualifying regions.

Responsabilidades

• Connect with clients to discuss upcoming vacation plans and expectations.
• Gather destination preferences, travel dates, budgets, and special requests.
• Research resorts, hotels, cruises, and vacation packages.
• Identify transportation, excursions, tours, and additional travel services.
• Compare supplier options, promotions, and package features.
• Develop vacation recommendations based on individual client priorities.
• Explain accommodation details, inclusions, and reservation policies.
• Coordinate approved bookings through authorized supplier platforms.
• Verify traveler information and review booking confirmations.
• Maintain accurate itineraries, client records, and reservation documents.
• Track payment deadlines and communicate important travel updates.
• Provide follow-up assistance before departure and with routine booking changes.

Conhecimentos

Customer service

Written communication

Verbal communication

Attention to detail

Independent work

Researching information

Time management

Tech savviness

Reliable internet

US residency

Descrição da oferta de emprego

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Summary

Are you someone who enjoys solving problems, connecting with people, and helping turn travel ideas into exciting experiences?

We are seeking motivated individuals to join our remote travel advisor network as Client Journey Consultants. This opportunity focuses on understanding client needs, researching vacation possibilities, and coordinating personalized travel arrangements.

From tropical resorts and ocean cruises to family holidays, romantic getaways, luxury retreats, and international adventures, you'll assist travelers with selecting experiences that match their interests and budgets.

Key Responsibilities

• Connect with clients to discuss upcoming vacation plans and expectations
• Gather destination preferences, travel dates, budgets, and special requests
• Research resorts, hotels, cruises, and vacation packages
• Identify transportation, excursions, tours, and additional travel services
• Compare supplier options, promotions, and package features
• Develop vacation recommendations based on individual client priorities
• Explain accommodation details, inclusions, and reservation policies
• Coordinate approved bookings through authorized supplier platforms
• Verify traveler information and review booking confirmations
• Maintain accurate itineraries, client records, and reservation documents
• Track payment deadlines and communicate important travel updates
• Provide follow-up assistance before departure and with routine booking changes

Ideal Qualifications

• Enjoys working with people and providing attentive customer service
• Strong written and verbal communication skills
• Organized, dependable, and attentive to details
• Comfortable researching information and comparing available choices
• Able to manage responsibilities and work independently
• Willing to learn new technology and supplier processes
• Basic computer proficiency and familiarity with online tools
• Reliable internet access and compatible computer or device
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or other qualifying regions

Training & Professional Resources

• Destination research and leisure travel planning
• Resort, cruise, and vacation package education
• Supplier reservation technology and booking procedures
• Client consultations and travel recommendations
• Reservation documentation and customer communication
• Industry certification opportunities
• Continuing education and professional mentorship

Opportunity Highlights

• Fully remote with flexible scheduling
• Part-time or full-time participation
• Independent-contractor, commission-based business opportunity
• No guaranteed hourly wage or salary
• No previous travel industry experience required
• Access to professional training and supplier booking resources
• Travel-related discounts and supplier benefits where applicable
• Opportunities to develop client service, research, and business skills