Client Journey Consultant

Hopesglobalgetaways; Oregon; Hybrid; USD 30,000 - 60,000; Full time

Job summary

Hope's Global Getaways, a remote travel planning company, is expanding its Client Journey Consultant network to connect travelers with personalized vacation options worldwide.

Ideal candidates enjoy helping clients and excel in research, coordination, and customer service. This remote role offers flexible scheduling and requires residency in approved regions.

Qualifications

• Enjoys working with people and providing attentive customer service.
• Strong written and verbal communication skills.
• Organized, dependable, and attentive to details.
• Comfortable researching information and comparing available choices.
• Able to manage responsibilities and work independently.
• Willing to learn new technology and supplier processes.
• Basic computer proficiency and familiarity with online tools.
• Reliable internet access and compatible computer or device.
• Must be at least 18 years of age.
• Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or other qualifying regions.

Responsibilities

• Connect with clients to discuss upcoming vacation plans and expectations.
• Gather destination preferences, travel dates, budgets, and special requests.
• Research resorts, hotels, cruises, and vacation packages.
• Identify transportation, excursions, tours, and additional travel services.
• Compare supplier options, promotions, and package features.
• Develop vacation recommendations based on individual client priorities.
• Explain accommodation details, inclusions, and reservation policies.
• Coordinate approved bookings through authorized supplier platforms.
• Verify traveler information and review booking confirmations.
• Maintain accurate itineraries, client records, and reservation documents.
• Track payment deadlines and communicate important travel updates.
• Provide follow-up assistance before departure and with routine booking changes

Skills

Client service orientation

Communication skills

Attention to detail

Researching options

Independent work

Willingness to learn

Basic computer skills

Reliable internet

Age 18+

Residency in allowed regions

Job description

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Summary

Are you someone who enjoys solving problems, connecting with people, and helping turn travel ideas into exciting experiences? We are seeking motivated individuals to join our remote travel advisor network as Client Journey Consultants. This opportunity focuses on understanding client needs, researching vacation possibilities, and coordinating personalized travel arrangements. From tropical resorts and ocean cruises to family holidays, romantic getaways, luxury retreats, and international adventures, you'll assist travelers with selecting experiences that match their interests and budgets.

Key Responsibilities

Connect with clients to discuss upcoming vacation plans and expectationsGather destination preferences, travel dates, budgets, and special requestsResearch resorts, hotels, cruises, and vacation packagesIdentify transportation, excursions, tours, and additional travel servicesCompare supplier options, promotions, and package featuresDevelop vacation recommendations based on individual client prioritiesExplain accommodation details, inclusions, and reservation policiesCoordinate approved bookings through authorized supplier platformsVerify traveler information and review booking confirmationsMaintain accurate itineraries, client records, and reservation documentsTrack payment deadlines and communicate important travel updatesProvide follow-up assistance before departure and with routine booking changes

Ideal Qualifications

Enjoys working with people and providing attentive customer serviceStrong written and verbal communication skillsOrganized, dependable, and attentive to detailsComfortable researching information and comparing available choicesAble to manage responsibilities and work independentlyWilling to learn new technology and supplier processesBasic computer proficiency and familiarity with online toolsReliable internet access and compatible computer or deviceMust be at least 18 years of ageMust reside in the United States, United Kingdom, Mexico, Spain, Australia, or other qualifying regions

Training & Professional Resources

Destination research and leisure travel planningResort, cruise, and vacation package educationSupplier reservation technology and booking proceduresClient consultations and travel recommendationsReservation documentation and customer communicationIndustry certification opportunitiesContinuing education and professional mentorship

Opportunity Highlights

Fully remote with flexible schedulingPart-time or full-time participationIndependent-contractor, commission-based business opportunityNo guaranteed hourly wage or salaryNo previous travel industry experience requiredAccess to professional training and supplier booking resourcesTravel-related discounts and supplier benefits where applicableOpportunities to develop client service, research, and business skills