Client IT Support Analyst: Troubleshooter & Resolver

Navisoft; San Francisco, Northern (CA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Navisoft is seeking an IT Client Support Analyst to provide technical assistance to clients in the San Francisco area. You will handle client inquiries via phone, email, and chat, troubleshoot hardware and software issues, and escalate complex problems when needed.

Ideal candidates will have proven IT client support experience, strong problem-solving and communication skills, and the ability to work both independently and as part of a team.

Qualifications

• Proven experience in IT client support.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with various operating systems and software applications.

Responsibilities

• Provide technical support to clients via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues.
• Escalate complex issues to higher-level support teams.
• Document client interactions and solutions.
• Maintain a high level of customer satisfaction.

Skills

IT Support

Troubleshooting

Communication

Teamwork

Operating Systems

Software Applications

Documentation

Job description

Navisoft is seeking an IT Client Support Analyst to provide technical assistance to clients in the San Francisco area. You will handle client inquiries via phone, email, and chat, troubleshoot hardware and software issues, and escalate complex problems when needed.

Ideal candidates will have proven IT client support experience, strong problem-solving and communication skills, and the ability to work both independently and as part of a team.