Client IT Support & Account Manager - Onsite

Blue Delta Tech; Indianapolis (IN); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Onsite work

Client-facing role

Job summary

Blue Delta Tech in Indianapolis, IN is seeking a customer-focused IT Support and Account Management Specialist for Tier 1 technical support and client relationships. This role combines hands-on troubleshooting with account management responsibilities for external clients, with on-site support.

The position offers both full-time salaried and part-time hourly openings, with paid vacation for the full-time role. Excellent communication and organization are essential to succeed.

Qualifications

• 1–3 years of Tier 1 IT support or desktop support experience.
• Experience with IT ticketing systems (ServiceNow, Jira, Zendesk, ConnectWise, Autotask).
• Strong hardware and software troubleshooting skills.
• Excellent verbal and written communication with a customer-first mindset.
• Well-organized with strong documentation and time-management.

Responsibilities

• Serve as the primary IT support contact for assigned external clients, onsite.
• Troubleshoot hardware, software, printer, network, and peripheral issues.
• Log, prioritize, document, and resolve support requests in a ticketing system.
• Manage client relationships with timely updates and clear expectations.
• Escalate complex issues while owning client communication.
• Document troubleshooting steps, resolutions, and client interactions.
• Assist with workstation setup, software installs, account provisioning, and basic admin.

Skills

Tier 1 IT Support

Ticketing systems

Hardware troubleshooting

Software troubleshooting

Customer service

Documentation

Onsite support

Time management

Tools

ServiceNow

Jira

Zendesk

ConnectWise

Autotask

Job description

Blue Delta Tech in Indianapolis, IN is seeking a customer-focused IT Support and Account Management Specialist for Tier 1 technical support and client relationships. This role combines hands-on troubleshooting with account management responsibilities for external clients, with on-site support.

The position offers both full-time salaried and part-time hourly openings, with paid vacation for the full-time role. Excellent communication and organization are essential to succeed.