Client Intelligence Manager (Analyst II, Strategy & Planning)

FIS Management Services; Georgia; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Professional education opportunities

Collaborative team environment

Opportunities to impact in a global FT

Competitive benefits and rewards

Job summary

FIS Management Services in the United States seeks a Client Intelligence Manager to shape go-to-market strategies by transforming customer feedback, market trends, and industry data into actionable recommendations.

You will lead customer and market intelligence initiatives, including Voice of Customer programs, competitive analysis, and market research, partnering with Product, Commercialization, Sales, and senior leaders to identify growth opportunities and strengthen portfolio strategy.

Qualifications

• Experience in market intelligence, strategy, product marketing, commercialization, or related disciplines.
• Experience leading customer research, client interviews, or Voice of Customer programs.
• Strong analytical and problem-solving skills with qualitative and quantitative research.

Responsibilities

• Lead Voice of Customer programs and advisory initiatives across the portfolio.
• Partner with Product to validate concepts, roadmaps and strategic initiatives via customer engagement.
• Translate feedback into actionable recommendations shaping product strategy and commercialization.
• Lead competitive intelligence across payments, banking, fintech, fraud and risk management.
• Develop executive-ready analyses, market briefings, win/loss reviews, and strategic recommendations.
• Create market segmentation, ICPs, buyer personas, and target-market definitions.
• Lead TAM, SAM, SOM assessments with sizing and right-to-win analyses.
• Provide insights supporting product positioning, packaging, pricing, and GTM.
• Identify markets, priorities, expansion opportunities, and competitive risks.
• Produce recurring market intelligence reports and business reviews for leadership.

Skills

Market intelligence

Strategic thinking

Customer research

Qualitative & quantitative research

Executive communication

Cross-functional collaboration

Education

Bachelor's degree in Business, Marketing, Economics, Finance, Strategy, Information Systems, Engineering, or related field

Tools

Microsoft PowerPoint

Excel

Data-Analysis tools

Job description

Job Description

Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on challenging and relevant issues in financial technology while collaborating with talented colleagues who are passionate about advancing the way the world pays, banks, and invests.

About the Role

As a Client Intelligence Manager, you will help shape go-to-market strategies and business decisions across the Total Issuing Solutions portfolio by transforming customer feedback, market trends, competitive intelligence, and industry data into clear, actionable recommendations. You will lead customer and market intelligence initiatives, including Voice of Customer programs, competitive analysis, market research, customer segmentation, and opportunity sizing. Working closely with Product, Commercialization, Sales, and executive leaders, you will help identify growth opportunities, validate market demand, prioritize investments, and strengthen portfolio strategy.

What You Will Be Doing

• Lead Voice of Customer programs across the Total Issuing Solutions portfolio, including customer advisory boards, client councils, design-partner programs, interviews, focus groups, and market-validation initiatives.
• Partner with Product teams to validate product concepts, roadmap investments, and strategic initiatives through direct customer engagement.
• Translate customer feedback and research findings into actionable recommendations that influence product strategy and commercialization plans.
• Lead competitive intelligence efforts across the issuing, payments, banking, fintech, fraud, and risk-management landscape.
• Develop executive-ready competitive analyses, market briefings, win/loss reviews, and strategic recommendations.
• Create and maintain market-segmentation frameworks, ideal customer profiles, buyer personas, and target-market definitions.
• Lead total addressable market, serviceable addressable market, and serviceable obtainable market assessments, along with opportunity-sizing and right-to-win analyses.
• Provide insights that support product positioning, packaging, pricing, sales enablement, and broader go-to-market initiatives.
• Identify target markets, customer priorities, expansion opportunities, competitive risks, and areas for commercialization improvement.
• Develop recurring intelligence reports, market assessments, and business reviews that clearly communicate trends, risks, opportunities, and recommended actions.
• Present strategic insights and recommendations to Product, Commercialization, Sales, and senior leadership.
• Partner across Product, Sales, Marketing, Strategy, Technology, Operations, and executive leadership to support informed, data-driven decision-making.

What You Bring

• A bachelor's degree in Business, Marketing, Economics, Finance, Strategy, Information Systems, Engineering, or a related field.
• Five to eight years of experience in market intelligence, strategy, product marketing, commercialization, competitive intelligence, financial services, sales, or a related discipline.
• Experience leading customer research, client interviews, market-validation activities, or Voice of Customer programs.
• Strong analytical and problem-solving skills, with experience conducting qualitative and quantitative research.
• Experience turning customer, market, and competitive data into clear business recommendations.
• Demonstrated ability to develop strategic recommendations for senior leaders and executive stakeholders.
• Strong executive communication, presentation, and storytelling skills.
• Ability to synthesize complex information into concise, compelling, and actionable insights.
• Strong cross‑functional collaboration and influencing skills.
• Ability to manage multiple research, intelligence, and customer‑engagement initiatives while maintaining stakeholder alignment.
• Proficiency with Microsoft PowerPoint, Excel, and data‑analysis tools.

Added Bonus If You Have

• Experience within payments, card issuing, banking, financial technology, digital commerce, fraud, or risk management.
• A background in management consulting, strategic planning, market intelligence, or product strategy.
• Experience conducting competitive intelligence, win/loss analysis, market sizing, or portfolio‑strategy assessments.
• Knowledge of commercialization frameworks, product lifecycle management, and go‑to‑market strategy development.
• Experience facilitating customer workshops, advisory boards, client councils, or executive briefing sessions.
• A strong understanding of emerging technologies, changing customer expectations, and evolving market dynamics.

What We Offer You

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
• Professional education and personal development opportunities.
• A collaborative, team-oriented work environment.
• Opportunities to make an impact in a global financial technology organization.
• Competitive benefits and rewards programs.

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