Client Intake & Support Specialist

Dmlawusa; Kansas City (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare

Life and Disability Insurance

Flexible PTO

On-site Parking

401(k) match

Career growth

Job summary

DM Injury Law, LLC is seeking a Client Intake Specialist (Customer Support) to be the first point of contact for prospective clients, delivering a positive onboarding experience and guiding inquiries toward the right legal team.

The role offers a competitive base salary, a robust bonus program up to $6,000 per month, comprehensive benefits, flexible PTO, and on-site parking in Kansas City. Prior legal experience is not required as training is provided.

Qualifications

• Experience in customer service, call center, sales or client-facing roles.
• Strong time management and ability to prioritize tasks effectively.
• Detail-oriented with a strong sense of follow-through.
• Clear and professional communication skills.

Responsibilities

• Serve as the first point of contact for prospective clients (phone, email, text).
• Gather basic information using guidelines to assess fit (no legal advice).
• Route qualified inquiries to attorneys or team members.
• Follow up with clients to gather additional information and maintain engagement.
• Maintain accurate records while protecting confidentiality.
• Support a smooth, high-quality intake process in a fast-paced environment.

Skills

Customer service

Call center

Sales

Client-facing

Job description

DM Injury Law, LLC is seeking a Client Intake Specialist (Customer Support) to be the first point of contact for prospective clients, delivering a positive onboarding experience and guiding inquiries toward the right legal team.

The role offers a competitive base salary, a robust bonus program up to $6,000 per month, comprehensive benefits, flexible PTO, and on-site parking in Kansas City. Prior legal experience is not required as training is provided.