Client Intake Specialist - Bilingual (Customer Support)

Dmlawusa; Kansas City (MO); Presencial; USD 48.000 - 70.000; Tempo integral

Benefícios oferecidos por esta vaga

Health benefits

Flexible PTO (120 hours)

On-site garage parking

401(k) with company match up to 4%

Resumo da vaga

DM Injury Law, LLC is seeking a bilingual Client Intake Specialist (Customer Support) to be the first contact for potential clients and convert inquiries into active cases. You will navigate high-stakes discussions with empathy and help connect clients with the legal team.

You should be fluent in Spanish and English, have experience in customer service or call centers, and thrive in a fast-paced environment while maintaining confidentiality and accuracy in records.

Qualificações

• Experience in customer service, call center, sales, or client-facing roles.
• Strong time management and ability to prioritize tasks.
• Detail-oriented with strong follow-through.
• Clear and professional communication skills.

Responsabilidades

• Serve as the first point of contact for prospective clients (phone, email, text)
• Gather basic information using call guidelines to assess fit (no legal advice required)
• Route qualified inquiries to attorneys or team members
• Follow up with clients to gather additional information and maintain engagement
• Maintain accurate records while protecting confidentiality
• Support a smooth, high-quality intake process in a fast-paced environment

Conhecimentos

Bilingual (Spanish/English)

Customer service experience

Communication skills

Time management

Detail-oriented

Descrição da vaga

Client Intake Specialist - Bilingual (Customer Support)

We are excited to grow our customer support team! If you are looking for a competitive base salary, plus the opportunity to earn an impact based bonus you'll want to read on. And, we have an excellent training program so law firm experience is not required.

Why Join Us:

Join a collaborative, high-energy team where you'll make a meaningful impact, enjoy strong benefits and flexibility, and have clear opportunities for long-term growth in the legal field.

Total Rewards & Culture:

• Culture of Connection:We work hard and celebrate harder. Enjoy a vibrant team atmosphere withcatered department lunches, off-sitehappy hours, and regularteam-building eventsthat keep our energy high.
• Health & Wellness:Premium Medical, Dental, and Vision plus Company-Paid Life and Disability.
• Work-Life Integration:120 hours (3 weeks) of Flexible PTO to recharge.
• Commuter Perk:Complimentary On-Site Garage Parking - save time and money in the heart of KC.
• Stability & Growth:Join an energetic, expanding team with clear pathways for career advancement within the legal field.
• Future Planning:401(k) retirement plan with a company match up to 4%.

Job Overview:

We are seeking a Bilingual Client Intake Specialist (Customer Support) who will serve as the first point of contact, ensuring a positive experience for potential clients. The Client Intake Specialist will navigate high-stakes discussions and secure formal agreements to convert inquiries into active cases. This role is vital in driving the firm's growth by building immediate rapport with potential clients and serving as their link to the legal team.

Key Responsibilities:

• Serve as the first point of contact for prospective clients (phone, email, text)
• Gather basic information using call guidelines to assess fit (no legal advice required)
• Route qualified inquiries to attorneys or team members
• Follow up with clients to gather additional information and maintain engagement
• Maintain accurate records while protecting confidentiality
• Support a smooth, high-quality intake process in a fast-paced environment

The ideal candidate is a strong listener who communicates with care and clarity, builds trust quickly, and confidently gathers key details while guiding clients through next steps.

Preferred Experience:

• Experience in customer service, call center, sales, or client-facing roles
• Strong time management and ability to prioritize tasks effectively
• Detail-oriented with a strong sense of follow-through
• Clear and professional communication skills
• Fluent in Spanish and English

Compensation:

We believe in rewarding excellence. Your earning potential is tied directly to your impact on the clients and the firm:

• Bonus: Up to $6,000 a month
• Various shifts - standard business hours, evenings, and a collaborative weekend/holiday rotation - to ensure 24/7 advocacy and a healthy work-life balance.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

DM Injury Law,LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.