Client Intake Supervisor: Lead & Coach for Growth

Lexicon; Missouri; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Coverage

401(k) Match

Flexible Spending Accounts

Wellness Programs

Job summary

Lexicon, supported by Cordell & Cordell, is seeking a Client Contact Supervisor to oversee initial client interactions and lead a team towards achieving acquisition and satisfaction goals. You will guide scheduling, coaching, and performance reviews in a hybrid in-office/remote setting.

The role emphasizes training, coaching, and strategic process improvements to enhance client acquisition and engagement. Strong communication and CRM experience are essential for success.

Qualifications

• Associates degree required; Bachelor’s degree preferred.
• 2-3 years in a supervisor/manager role.
• 3 years in call center, client engagement, or service-based industry.
• Strong verbal communication skills, especially over the phone.
• Ability to build rapport quickly and guide conversations effectively.
• Basic computer proficiency, including typing and email communication.

Responsibilities

• Hire, train, lead, mentor, and support a team of client contact representatives, providing training and setting performance goals.
• Fill in on client calls and bookings when needed.
• Implement strategies to improve client acquisition and overall client satisfaction.
• Plan and evaluate department policies, processes, priorities, and performance goals.
• Act as a liaison with senior management and other department managers with clear communication.
• Perform administrative work (system changes, attorney calendar/availability, staffing coverage).
• Manage team schedule, start/end times, breaks and lunches.
• Provide leadership, coaching and feedback to team members using core values.
• Submit personnel action forms for changes, bonuses, and departures in the HRIS.

Skills

Team leadership

Customer service

Verbal communication

Rapport building

Education

Associate degree

Bachelor's degree preferred

Tools

Salesforce

SmartAdvocate

SharePoint

MS Office

Job description

Lexicon, supported by Cordell & Cordell, is seeking a Client Contact Supervisor to oversee initial client interactions and lead a team towards achieving acquisition and satisfaction goals. You will guide scheduling, coaching, and performance reviews in a hybrid in-office/remote setting.

The role emphasizes training, coaching, and strategic process improvements to enhance client acquisition and engagement. Strong communication and CRM experience are essential for success.