Client Intake Specialist

Green & Healthy Homes Initiative; Baltimore, Northern (MD, KY); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Green & Healthy Homes Initiative in Baltimore, MD is seeking a Client Intake Specialist to serve as the first point of contact for clients across Maryland programs. The role involves guiding clients through enrollment, collecting documents, and coordinating with Housing Intervention and Family Advocacy teams to ensure smooth service delivery.

Standard hours are Monday through Friday, 8:30 AM to 5:30 PM; this is a full-time exempt position with a salary range of $60,000–$65,000 annually and

Qualifications

• Associate or bachelor’s degree in public health, social work, business administration, human services, or other relevant field.
• 2+ years of experience in client engagement, customer service, and/or service coordination with diverse communities.
• Cultural competency and strong interpersonal skills for interacting with colleagues, clients, and program partners.
• Demonstrated ability to quickly build rapport with diverse communities.
• Empathy and patience in working with clients facing complex challenges.
• Experience in Environmental Health, Healthy Homes, Public Health.
• Excellent oral and written communication skills with ability to deliver information concisely and train others.
• High proficiency in Microsoft Office Suite, especially Excel.

Responsibilities

• Serve as the guiding hand and main point person for clients through enrollment and application processes for Maryland programs.
• Maintain an internal tracking system of external resources and programs for Maryland.
• Facilitate connections to external programs and agencies to provide supplemental resources.
• Assist clients with application completion and documentation collection.
• Coordinate with Housing Intervention Team and Family Advocacy Team to schedule assessments and manage service delivery steps.
• Monitor client progress and provide ongoing guidance.
• Maintain relationships with state agencies, local health departments, community organizations, schools, and healthcare partners.
• Create internal communication plans to ensure client trust and timely updates.

Skills

Client engagement

Customer service

Communication skills

Microsoft Excel

Time management

Bilingual English/Spanish

Education

Bachelor’s or Associate degree

Tools

Microsoft Office Suite

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Intake Specialist

Full Time Baltimore, MD, US

4 days ago Requisition ID: 1135

Salary Range: $60,000.00 To $65,000.00 Annually

Position Description

Job Title: Client Intake Specialist

Reports To: Director of Family Advocacy Services

Standard Hours: Mon - Fri, 8:30 AM – 5:30 PM

About the Green & Healthy Homes Initiative

The Green & Healthy Homes Initiative (GHHI) is a 501(c)(3) entity with the mission of breaking the link between unhealthy housing and unhealthy families. GHHI supports housing, environmental health, and energy efficiency services for families in communities around the country, as well as conducting direct services in Maryland. GHHI’s delivery model is based on its data-driven philosophy that public and private social investments are optimized and social program outcomes are maximized when the energy, health and safety needs of an occupied home are addressed comprehensively, efficiently and simultaneously.

Green & Healthy Homes Initiative is a diverse, inclusive, and equitable workplace where all employees, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, disability, or any other characteristic protected by federal, state, and local laws feels valued and respected. GHHI’s commitment to a nondiscriminatory approach provides equal opportunity for employment and advancement in all departments, programs, and locations. The organization respects and values diverse life experiences and heritages and ensures that all voices are valued and heard.

Position Overview

We are currently seeking a Client Intake Specialist for our Baltimore, MD office. The Client Intake Specialist(s) will play an important role in the Maryland Programs Department by serving as a “first-touch” for all GHHI clients by building impactful relationships, guiding clients through our enrollment process, and support clients throughout service delivery. This Specialist will solicit support from GHHI's Outreach and Education Manager, Housing Intervention Team, and Family Advocacy Team to support all aspects of the work.

Duties and Responsibilities

Client Engagement

• Serve as the guiding hand and main point person for clients interested in GHHI by successfully supporting them through the enrollment and application process for all Maryland programs.
• Maintain an internal tracking system of relevant external resources and programs for the state of Maryland, including but limited to environmental health resources, food and clothing resources, education resources, etc.
• Facilitate connections to these external programs and agencies to provide supplemental resources to support client needs.
• Effectively enroll clients in all eligible programs. Assist clients with application completion and help clients compile the necessary documentation for applications when relevant.
• Coordinate with the Housing Intervention Team and Family Advocacy Team to effectively schedule assessments, stay abreast of all steps of service coordination and delivery, and be aware of any other relevant information as it pertains to client satisfaction.
• Monitor client progress throughout the duration of their participation, offering ongoing guidance and assistance
• Maintain relationships with the sources of our direct client referrals (state agencies, local health departments, community organizations, local schools, and healthcare partners).
• Create an internal plan to ensure effective communication with clients throughout the entire process, ensuring client trust through transparency and care. Create and maintain impactful relationships with GHHI clients.

Outreach & Education

• Coordinate directly with the Outreach and Education Manager to effectively engage in community outreach through community meetings, health fairs, resource fairs, school presentations, etc.
• Coordinate directly with the Outreach and Education Manager to create and maintain effective methods of event attendee tracking.
• Maintain constant communication with the Outreach and Education Manager to ensure necessary capacity and support and adjust outreach strategy as necessary.

Data Driven Impact

• Ensure proper data collection and data entry in adherence with program requirements for grant reporting and evaluation.
• Ensure outreach event attendees are entered into database within 48 hours of event.
• Collaborate with the Data Team and the Outreach and Education Manager to restructure database touchpoints and systems for greater functionality, new program reporting, and ease of reporting.
• Coordinate with the Outreach and Education Manager and Data Team to ensure outreach efforts are successfully translated through intake and service delivery.
• Create internal data tracking methods when necessary, including but not limited to, communication logs, documentation tracking, dual enrollment, case management notes, etc.

Continuous Improvement

• Be a thought partner and self-starter. Think creatively about effective client engagement by restructuring or streamlining existing processes, diverse ways of building rapport, and more.

Qualifications

• Associate or bachelor’s degree in public health, Social Work, Business Administration, Human Services, or other relevant field
• 2+ years of experience in client engagement, customer service, and/or service coordination, particularly with diverse communities including low-income communities of color
• Cultural competency and strong interpersonal skills for interacting with colleagues, clients, and program partners of all demographics and professional levels
• Demonstrated ability to quickly build rapport with diverse communities
• Empathy and patience in working with clients facing complex challenges
• Experience in Environmental Health, Healthy Homes, Child Advocacy, and/or Public Health
• Excellent oral and written communication skills with the ability to deliver information in a concise and understandable manner including strong training skills
• High proficiency in Microsoft Office Suite, especially Excel
• Flexible, innovative, and collaborative
• Excellent organizational and time-management abilities, with attention to detail.
• Ability to competently handle and coordinate multiple projects and competing priorities
• Be open-hearted, willing to lead with vulnerability

Preferred Skills

• Bilingual proficiency (English/Spanish) in speaking, reading and writing

Additional Information

This is a full-time, exempt position. The Green & Healthy Homes Initiative is an Equal Employment Opportunity (EEO) employer. GHHI does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. GHHI has a deep commitment to racial, gender and ethnic diversity and seeks applicants from all qualified persons