Client Intake & Scheduling Coordinator

bayada home health care; Delaware Township (NJ); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Award-Winning Workplace

Weekly Pay

Comprehensive Benefits

Work-Life Balance

Career Growth

Job summary

BAYADA Home Health Care in Cumberland, NJ is seeking an Associate to support our division with a focus on offices in the Cumberland area. The role emphasizes superior customer service, coordination of client services, and efficient office operations.

You will handle new client intakes, referrals, and backend tasks while building strong relationships with clients, referral sources, payors, and community organizations.

Qualifications

• Bachelor's degree preferred (open to new graduates with the right skills and mindset).
• Prior home care, customer service, or sales experience preferred.
• Demonstrated ability to take initiative, meet goals, and handle increasing responsibilities.
• Strong team player with a positive, motivated, and goal‑oriented attitude.
• Excellent organization, communication, and interpersonal skills.
• Proficiency with computers and electronic systems.

Responsibilities

• Provide superior customer service with a focus on professionalism and communication
• Coordinate client services across multiple offices, assisting with scheduling and client support
• Handle new client intakes, handle referral calls, and support backend workflow tasks
• Build and maintain strong relationships with clients, referral sources, payors, and community organizations
• Support office operations with a focus on process efficiency, organization, and attention to budget
• Demonstrate a high level of multitasking, problem‑solving, and ability to work in a fast‑paced environment
• Use tools like Excel to track and organize information as needed
• Partner with Client Services Managers to provide support and guidance to field staff

Skills

Customer service

Communication

Organization

Team player

Sales experience

Proficiency with computers

Education

Bachelor's degree

Tools

Excel

Job description

BAYADA Home Health Care in Cumberland, NJ is seeking an Associate to support our division with a focus on offices in the Cumberland area. The role emphasizes superior customer service, coordination of client services, and efficient office operations.

You will handle new client intakes, referrals, and backend tasks while building strong relationships with clients, referral sources, payors, and community organizations.