Client Intake Operations Leader — High-Volume Legal Services

Abramson Labor Group; Burbank (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Abramson Labor Group in Burbank, CA is seeking a Client Intake Operations Manager to lead the day-to-day intake team. This leadership role oversees 40-60 intake specialists and coordinators, including offshore staff, ensuring smooth progression from first contact to case onboarding.

The ideal candidate has 4+ years in client intake or high-volume operations within professional services or legal settings, with strong CRM experience (Salesforce/HubSpot) and proven remote team management.

Qualifications

• 4+ years in client intake or high-volume operations within professional services or legal settings.

Responsibilities

• Lead the day-to-day intake operations team.
• Oversee 40-60 intake specialists and coordinators including offshore staff.
• Ensure smooth progression from first contact to case onboarding.

Skills

Leadership

Remote management

CRM experience

High-volume operations

Tools

Salesforce

HubSpot

Job description

Abramson Labor Group in Burbank, CA is seeking a Client Intake Operations Manager to lead the day-to-day intake team. This leadership role oversees 40-60 intake specialists and coordinators, including offshore staff, ensuring smooth progression from first contact to case onboarding.

The ideal candidate has 4+ years in client intake or high-volume operations within professional services or legal settings, with strong CRM experience (Salesforce/HubSpot) and proven remote team management.