Client Intake & Front Desk Specialist — Farmington

Hirzel Law, PLC; Farmington Hills (MI); Vor Ort; USD 45.000 - 55.000; Vollzeit

Benefits dieser Stelle

Quarterly bonus

401(k) with firm match

Health insurance

Paid holidays and PTO

Zusammenfassung

Hirzel Law, PLC in Farmington Hills, MI is seeking a Client Intake Coordinator & Receptionist to own the client intake process end-to-end and anchor the front desk. You will manage HubSpot pipeline, schedule and confirm attorney availability, and ensure timely call backs.

The role requires 2+ years of phone-heavy client-facing experience, strong CRM skills (HubSpot preferred), and a strict in-office schedule Monday–Friday, 9:00 AM–5:00 PM.

Qualifikationen

• 2+ years of phone-heavy, client-facing experience.
• Hands-on CRM experience managing a pipeline (HubSpot preferred).
• Strong follow-up discipline and accurate lead entry.
• Excellent phone presence and precise written capture.
• Full-time, in-office in Farmington, MI; no remote or hybrid arrangement.

Aufgaben

• Handle roughly 800 inbound calls monthly, routing to attorneys or guiding intake.
• Oversee ~50 prospective client intakes monthly, collecting complete, accurate information.
• Move deals through HubSpot pipeline and assign owners; ensure proper handoffs.

Kenntnisse

Phone etiquette

CRM experience

HubSpot

Lead follow-up

Tools

HubSpot CRM

Microsoft Teams

Case management software

MS 365

Jobbeschreibung

Hirzel Law, PLC in Farmington Hills, MI is seeking a Client Intake Coordinator & Receptionist to own the client intake process end-to-end and anchor the front desk. You will manage HubSpot pipeline, schedule and confirm attorney availability, and ensure timely call backs.

The role requires 2+ years of phone-heavy client-facing experience, strong CRM skills (HubSpot preferred), and a strict in-office schedule Monday–Friday, 9:00 AM–5:00 PM.