Client Implementations Lead - Payroll & Data Migrations

Trayd Inc.; New York (NY); On-site; USD 88,000 - 120,000; Full time

Benefits offered by this job

Meaningful Series A equity

Job summary

Trayd Inc. is hiring an Implementations Analyst to launch new customers onto the platform in person in New York City. You will own customer implementations from sales handoff through first live payroll, gathering and migrating data, training customers, and supporting launch.

You will be the customer's primary point of contact throughout—this is a customer-facing role, not a back-office data task. Expect precision with real-world, messy data and a proven playbook you’ll help improve.

Qualifications

• 1–4 years of experience in implementations, onboarding, customer success, consulting, or operations.
• Customer-facing by nature; comfortable on the phone with business owners and operators, not just email.
• Strong in Excel (VLOOKUP, SUMIFS, data validation).
• Highly organized and detail-oriented; errors in payroll data have real consequences.
• Take ownership, communicate proactively, and are comfortable with ambiguity.
• Curious about construction and eager to learn the industry.

Responsibilities

• Own customer implementations end to end, from kickoff through first payroll and handoff to Customer Success.
• Serve as the primary contact for customers throughout onboarding, building trust.
• Run kickoff calls to understand how each customer operates today: time tracking, payroll review, union rules, overtime, and job costing.
• Lead data migrations: extract employee, compensation, and payroll data from legacy systems, clean and standardize it, and QA imports into Trayd with high accuracy.
• Train customers on the platform, help them configure their workflows in Trayd, and support their first live payroll runs.
• Manage multiple active implementations at different stages, keeping each on track against its launch timeline.
• Flag gaps in product or process and contribute improvements to the implementation playbook.

Skills

Implementations experience

Customer-facing

Excel proficient

Attention to detail

Ownership mindset

Curious about construction

Tools

SQL

Job description

Trayd Inc. is hiring an Implementations Analyst to launch new customers onto the platform in person in New York City. You will own customer implementations from sales handoff through first live payroll, gathering and migrating data, training customers, and supporting launch.

You will be the customer's primary point of contact throughout—this is a customer-facing role, not a back-office data task. Expect precision with real-world, messy data and a proven playbook you’ll help improve.