Client Implementation Cons

Customer Service; Chicago (IL); On-site; USD 93,000 - 168,000; Full time

Job summary

HCSC is seeking a results-driven leader to manage nationwide client-facing implementation initiatives, coordinating cross-functional teams across internal operational areas and account installation management.

In collaboration with Sales and Account Management, this role delivers strategic roadmaps, industry best practices, and process improvements, while cultivating relationships with stakeholders to enhance client experience.

Qualifications

• Bachelor degree and 5 years of experience in marketing, strategic consulting, project management, product management or account operations.
• Enterprise implementation experience or external consulting experience.
• Knowledge of health care regulatory and legislative process, health care market and products.
• Knowledge of health care marketing, sales and claims adjudication.
• Experience as a thought leader and leading cross-functional workgroups.
• Financial and budget management experience relating to projects or operations.
• Issue resolution experience and skills including business operations solutions and conflict management resolutions.
• Project management experience including managing multiple projects concurrently.
• Experience driving results to meet deadlines.
• Analytical skills; PC proficiency including Word, Excel, PowerPoint.
• Clear and concise written and verbal communications skills.

Responsibilities

• Leading client facing implementation initiatives and accountable for national/key account operational deliverables.
• Leading multi-disciplinary teams representing various internal operational areas and for account installation management.
• Provide operational consultation and strategic roadmap development for customers in collaboration with Sales and Account Management.
• Act as SME on industry best practices and strategic trends in product, legislation and account implementation.
• Cultivate and maintain relationships with key internal and external stakeholders.
• Drive opportunities for improving efficiencies and processes for implementation operations and client experience.
• Lead implementation of those solutions.

Skills

Analytical skills

Project management

Cross-functional leadership

Communication skills

Presentation skills

Budget management

Conflict resolution

Time management

Education

Bachelor's degree

Master degree

Tools

Word

Excel

PowerPoint

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This Position Is Responsible For Leading Client Facing Implementation Initiatives And Accountable For National/Key Account Operational Deliverables. Responsible For Leading Multi-Disciplinary Teams Representing Various Internal Operational Areas And For Account Installation Management. In Collaboration With Sales And Account Management, Provides Operational Consultation And Strategic Roadmap Development For Customers. Acts As Subject Matter Expert On Industry Best Practices And Strategic Trends In Product, Legislation And Account Implementation. Responsible For Cultivating And Maintaining Relationships With Key Internal And External Stakeholders. Drive The Identification Of Opportunities For Improving Efficiencies And Processes For The Implementation Operation And Client Experience And Lead Implementation Of Those Solutions.

JOB REQUIREMENTS:

• Bachelor degree and 5 years of experience in marketing, strategic consulting, project management, product management or account operations.
• Enterprise implementation experience or external consulting experience.
• Knowledge of health care regulatory and legislative process, health care market and products.
• Knowledge of health care marketing, sales and claims adjudication.
• Experience as a thought leader and experience leading cross-functional workgroups.
• Financial and budget management experience relating to projects or operations.
• Issue resolution experience and skills including business operations solutions and conflict management resolutions.
• Project management experience including managing multiple projects concurrently.
• Experience driving results to meet deadlines.
• Analytical skills.
• PC proficiency including Word, Excel, PowerPoint.
• Clear and concise written and verbal communications skills including presentation and interpersonal skills in order to work across various departments and with various levels of management, handling sensitive or difficult situations and develop and deliver training to internal and external customers.

PREFERRED JOB REQUIREMENTS:

• Master degree.
• Knowledge of state and federal legislature process.

Compensation: $92,700.00 - $167,500.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.