Client Impact Leader for Medical Education
Medtrics Lab
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Benefits offered by this job
Job summary
Medtrics is seeking an Impact Leader to manage key academic medical centers, medical schools, residency programs, and health systems. You will own onboarding, strategic guidance, and ongoing client success while collaborating with an Impact Engineer on technical delivery.
You will build repeatable playbooks, mentor clients through renewal cycles, and lead weekly client sessions. Expect to apply expertise in medical education operations and data-driven decision-making.
Qualifications
- Experience owning client relationships or complex projects in SaaS
- Strong communication with physicians and senior academic leaders
- Project leadership across parallel work: workshops, process mapping, and onboarding
- Technical literacy in data imports and SSO basics
Responsibilities
- Lead the client relationship for residency programs and health systems
- Run onboarding and rollout from kickoff to live with milestones
- Track adoption and outcomes, drive renewals and expansion
- Consult strategically on best practices in medical education
- Coordinate with the Impact Engineer on tickets and acceptance criteria
- Present at client Office Hours and lead trainings
- Communicate updates clearly to leadership and clients
Skills
Tools
Job description
Medtrics is seeking an Impact Leader to manage key academic medical centers, medical schools, residency programs, and health systems. You will own onboarding, strategic guidance, and ongoing client success while collaborating with an Impact Engineer on technical delivery.
You will build repeatable playbooks, mentor clients through renewal cycles, and lead weekly client sessions. Expect to apply expertise in medical education operations and data-driven decision-making.
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