Client Growth & Success, Operations Associate New Remote, USA

Twin Health; Northern (KY); Remote; USD 95,000 - 105,000; Full time

Benefits offered by this job

Remote team

Equity participation

Unlimited vacation

Parental leave

Employer-sponsored healthcare

401k

Job summary

Twin Health is reimagining metabolic health with AI-driven care. The Remote USA Operations Associate will support the AVP of Client Success - Health Plans, building the operational backbone for a large health plan partnership spanning multiple employers.

You will own data accuracy, recurring reporting, renewal tracking, and cross-functional coordination across Salesforce and other tools, delivering reliable, timely information to leaders.

Qualifications

• 1-3 years of experience in client success operations, program coordination, project management, healthcare operations, account management, or a related role.
• Strong organizational and analytical skills - comfortable managing recurring processes, high volumes of detail, and multiple data sources.
• Clear and professional written and verbal communication skills.
• Experience in healthcare, digital health, health plans, or employee benefits preferred.

Responsibilities

• Support the AVP of Client Success - Health Plans in operational management of a large, complex strategic health plan partnership spanning multiple lines of business and employer groups.
• Partner with the Client Growth & Success team managing employer relationships within the health plan channel to ensure consistent execution.
• Manage calendars, trackers, and documentation to meet key deadlines and deliverables.
• Maintain accurate employer and program-level information across systems and source-of-truth documentation.
• Prepare and distribute recurring notifications related to employer and program activity.
• Identify gaps, upcoming deadlines, and drive follow-through to resolution.
• Coordinate reporting with Analytics and Reporting teams to ensure timely, accurate outputs.
• Coordinate renewal and lifecycle operations for employer groups contracted through the health plan channel.
• Design visibility tools (dashboards) for leadership to monitor renewals and risks in real time.
• Drive cross-functional coordination and document operating procedures to enable scalable execution.

Skills

Organizational skills

Attention to detail

Communication skills

Problem solving

Cross-functional coordination

Independent work

Healthcare operations

Tools

Salesforce (SFDC)

JIRA

Zendesk

Job description

Client Growth & Success, Operations Associate

Remote, USA

Twin Health

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person’s metabolism - drawing on thousands of data points from CGMs, smartwatches, and meal logs - that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights' Digital Health 150, and named one of Newsweeks Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

We're seeking a detail-oriented, highly organized Client Growth & Success Operations Associate - Health Plans to support the AVP of Client Success - Health Plans in operationalizing a large, strategic health plan partnership spanning multiple lines of business and growing a portfolio of employer groups. You’ll own the operational backbone - accurate data, recurring reporting, renewal and lifecycle tracking, and cross-functional follow-through. You will help connect the strategic health plan relationship with the operational execution required across the downstream employer portfolio.

This role is ideal for someone who thrives on creating structure from complexity, is comfortable being the single source of truth across systems and teams, and enjoys driving work to completion.

Responsibilities

Support Strategic Health Plan Operations

• Support the AVP of Client Success - Health Plans in the operational management of a large, complex strategic health plan partnership spanning multiple lines of business and employer groups.
• Partner closely with the Client Growth & Success team managing employer relationships within the health plan channel to support consistent execution across the portfolio.
• Manage recurring operational processes, calendars, trackers, and documentation to ensure key deadlines, deliverables, and partnership requirements are met.
• Maintain accurate employer and program-level information, including program selections, renewal status, effective dates, key contacts, and other operational details.
• Prepare and distribute recurring notifications and communications related to employer and program activity.
• Proactively identify missing information, upcoming deadlines, process gaps, and outstanding actions and drive follow-through to resolution.
• Support ad hoc operational needs and strategic initiatives across the health plan partnership.
• Maintain a clear source of truth across Salesforce and internal tracking tools, resolving inconsistencies between systems proactively.

Coordinate Reporting

• Coordinate recurring reporting processes across health plan lines of business
• Partner with Analytics and Reporting teams to ensure required reports are produced accurately and according to established timelines.
• Review reports and supporting data for completeness and accuracy before distribution, escalating discrepancies or issues as needed.
• Coordinate ad hoc reporting and data requests in support of the health plan partnership and downstream employer portfolio.

Manage Renewal & Employer Lifecycle Operations

• Coordinate the annual renewal and program selection process for employer groups contracted through the health plan channel, working closely with the Client Growth & Success team responsible for the employer relationships.
• Process and maintain accurate records of employer renewals, program selections, effective dates, and other changes across internal systems and source-of-Truth documentation.
• Track cross-functional actions associated with renewals, program additions, changes, and terminations through completion.
• Maintain visibility into upcoming renewals, outstanding decisions, and lifecycle changes and proactively elevate risks or delays.
• Design and maintain visibility tools (trackers, dashboards) that surface upcoming renewals, outstanding decisions, and risks to leadership in real time.

Drive Cross-Functional Coordination & Process Improvement

• Serve as an operational point of coordination between the Health Plan and Client Growth & Success teams and the cross-functional teams supporting the partnership.
• Drive follow-through on cross-functional action items, ensuring clear ownership, timelines, and completion.
• Document and maintain operating procedures, workflows, templates, and tools that support consistent execution across the health plan channel.
• Identify opportunities to streamline, standardize, and automate recurring operational processes.
• Support preparation for health plan meetings and internal reviews by coordinating data, materials, action items, and follow-up as needed.
• Other duties as assigned

Qualifications

• 1-3 years of experience in client success operations, program coordination, project management, healthcare operations, account management, or a related role.
• Strong organizational and analytical skills - comfortable managing recurring processes, high volumes of detail, and multiple data sources (spreadsheets, reports, CRM records) simultaneously.
• Exceptional attention to detail with a demonstrated commitment to accuracy and follow-through.
• Clear and professional written and verbal communication skills.
• Proactive and resourceful, with the ability to identify gaps, anticipate needs, and drive work through completion.
• Collaborative and effective at coordinating across multiple teams and stakeholders without direct authority.
• Comfortable working independently and prioritizing effectively in a fast-paced, evolving environment.
• Experience in healthcare, digital health, health plans, or employee benefits preferred.
• Experience with CRM systems such as Salesforce (SFDC) and project management or ticketing tools such as JIRA and Zendesk preferred.
• This remote opportunity is based in the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Compensation and Benefits

The compensation range for this position is $95,000 - $105,000 annually.

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

Salary range for US jobs

US Salary Range

$95,000 - $105,000 USD

We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.