Client Growth & Retention Specialist

ALLIANT CYBERSECURITY; Houston (TX); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

401(k) matching

PTO

Life insurance

Disability insurance

Onsite gym

Group fitness classes

Paid parking

Job summary

ALLIANT CYBERSECURITY is seeking a Client Retention Associate in Houston to manage active clients and re-engage inactive accounts. You will articulate the value of credits and incentives, schedule engagements with executives, and maintain strong CRM records while collaborating with a high-performance, client-centric team.

You’ll work with C-level executives and CPA firms across markets, helping drive service-line opportunities and client satisfaction.

Qualifications

• Bachelor’s degree required.
• Preferred 1+ year of experience in a fast-paced, consultative sales role.
• Results-oriented with the ability to meet activity and revenue goals.
• Dynamic verbal communication, robust active listening, and solid writing skills.
• High sense of urgency and ability to adapt to changing priorities.
• Collaborative and team oriented.
• Proficiency with Microsoft Office Suite and CRM software.
• Candidate must reside or relocate to Houston, TX.

Responsibilities

• Account management of existing clients.
• Proactively reach out to inactive clients to rekindle relationships and encourage their return.
• Educate business owners and executives on services, credits, incentives, and other offerings.
• Schedule client meetings, calls, and follow-ups with attention to detail.
• Track proposals and close with clients until signed.
• Maintain client relationship management (CRM) database.

Skills

Client management

Active outreach

Verbal communication

Meeting deadlines

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office

CRM systems

Job description

ALLIANT CYBERSECURITY is seeking a Client Retention Associate in Houston to manage active clients and re-engage inactive accounts. You will articulate the value of credits and incentives, schedule engagements with executives, and maintain strong CRM records while collaborating with a high-performance, client-centric team.

You’ll work with C-level executives and CPA firms across markets, helping drive service-line opportunities and client satisfaction.