Client Growth & Renewal Specialist

Bay-Alarm; Ontario (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Bay Alarm is seeking a sales-oriented professional to generate leads for new security systems and, at times, sell alterations and additions to existing customers while providing strong customer support.

The role involves processing account changes, meeting customers to ensure satisfaction, and proactively contacting former customers to renew or sign new agreements. A high school diploma, 1–2 years of sales/customer service experience, and a valid driver’s license are required.

Qualifications

• 1-2 years experience in sales or customer service required.
• High school diploma or equivalent required.
• 1-2 years post-high school education preferred.
• Effective sales, customer service, and communication skills required.
• Intermediate Word and basic Excel knowledge required.
• Superior organizational and follow up skills required.
• Ability to work independently and to be resourceful and creative required.
• Typing 35-40wpm required.
• Valid Driver's License and clean driving record required.
• Pre-employment screening may be required.

Responsibilities

• Process alterations, additions, conversions, rate increases, upgrades and renewals.
• Meet with customers proactively to ensure they are satisfied.
• Resolve problems, discrepancies and answer questions in a manner agreeable to the company and the customer.
• Make contact with discontinuing customers to maintain account or sign new accounts with new tenants/owners.
• All other miscellaneous responsibilities and other duties as assigned.

Skills

Sales experience

Customer service

Communication

Organizational skills

Typing 35-40wpm

Driver's license

Education

High school diploma or equivalent

1-2 years post-high school education preferred

Job description

Bay Alarm is seeking a sales-oriented professional to generate leads for new security systems and, at times, sell alterations and additions to existing customers while providing strong customer support.

The role involves processing account changes, meeting customers to ensure satisfaction, and proactively contacting former customers to renew or sign new agreements. A high school diploma, 1–2 years of sales/customer service experience, and a valid driver’s license are required.