Client Growth & Insurance Solutions Executive

Rand Mutual - RMA; Parktown (NC); Hybrid; USD 26,000 - 39,000; Full time

Job summary

Rand Mutual Assurance is seeking a Customer Account Executive to grow RMA’s lives across the full-stack of products. You will engage targeted employers with a compelling value proposition, handle client service queries, and visit clients to assist with Return on Earnings submissions while driving customer loyalty and satisfaction.

The role includes providing product, process, and technical support, identifying upsell opportunities, following up on referrals, and collaborating with training teams

Qualifications

• NQF Level 6: Diploma in Insurance or a related field.
• Experience in short-term/medical/long-term insurance is preferred.
• 2-3 years’ experience in sales, customer service or claims in an insurance environment.

Responsibilities

• Grow the number of lives by promoting RMA products to employers.
• Provide first line product, process and technical support to customers.
• Identify upselling and cross-selling opportunities during ongoing engagements.
• Follow up on leads and referrals from customer engagement.
• Maintain adherence to TCF principles and report any transgressions.
• Coordinate with Stakeholder Training Consultants to identify training needs.
• Provide service on Return of Earnings, renewal, and claims processes to ensure satisfaction.
• Coordinate RMA service teams for the benefit of employers/members.

Skills

Strong selling abilities

Customer centricity

Multilingual

Excellent verbal communication and WR

Data interpretation

Report writing

Travel for business

Administrative skills

Presentation skills

Education

Diploma in Insurance

Tools

Outlook

Excel

Internet

Job description

Rand Mutual Assurance is seeking a Customer Account Executive to grow RMA’s lives across the full-stack of products. You will engage targeted employers with a compelling value proposition, handle client service queries, and visit clients to assist with Return on Earnings submissions while driving customer loyalty and satisfaction.

The role includes providing product, process, and technical support, identifying upsell opportunities, following up on referrals, and collaborating with training teams