Client-Focused Legal Intake Specialist

Shook and Stone CHTD; Las Vegas (NV); Hybrid; USD 70,000 - 96,000; Full time

Benefits offered by this job

Free employee-only coverage forMedical

401(k) Retirement plan with employer"s

Weekend schedule flexibility

Team events

Job summary

Shook & Stone is seeking a Legal Intake Specialist to be the firm’s first contact for prospective personal injury and workers’ compensation clients. You will guide inquiries from initial contact through signed representation, using empathy, information gathering, and a patient approach to help clients decide to move forward.

The role combines people skills with process, including tracking intake data in SmartAdvocate, scheduling with attorneys, and maintaining confidential records.

Qualifications

• Must have a high school diploma or equivalent; associate or bachelor’s degree preferred.
• Comfort in a goal-oriented environment with the drive to help callers reach a decision.
• Empathy and patience with callers who may be in pain, stressed, or overwhelmed.

Responsibilities

• Serve as the first point of contact for prospective clients via phone, live chat, web forms, and walk-ins.
• Guide qualified callers to a decision by building rapport and gathering facts.
• Run a structured follow-up cadence (call, text, email) through to a signed agreement or disqualification.
• Send, track, and close out e-signature fee agreements.
• Resolve client concerns with a professional and empathetic demeanor.

Skills

Empathy

Communication skills

Strong computer skills

Confidentiality

Bilingual Spanish

Customer service mindset

Goal-oriented

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

SmartAdvocate CRM

Job description

Shook & Stone is seeking a Legal Intake Specialist to be the firm’s first contact for prospective personal injury and workers’ compensation clients. You will guide inquiries from initial contact through signed representation, using empathy, information gathering, and a patient approach to help clients decide to move forward.

The role combines people skills with process, including tracking intake data in SmartAdvocate, scheduling with attorneys, and maintaining confidential records.