Legal Intake Specialist

Shook and Stone CHTD; Las Vegas (NV); Hybrid; USD 70,000 - 96,000; Full time

Benefits offered by this job

Free employee-only coverage forMedical

401(k) Retirement plan with employer"s

Weekend schedule flexibility

Team events

Job summary

Shook & Stone is seeking a Legal Intake Specialist to be the firm’s first contact for prospective personal injury and workers’ compensation clients. You will guide inquiries from initial contact through signed representation, using empathy, information gathering, and a patient approach to help clients decide to move forward.

The role combines people skills with process, including tracking intake data in SmartAdvocate, scheduling with attorneys, and maintaining confidential records.

Qualifications

• Must have a high school diploma or equivalent; associate or bachelor’s degree preferred.
• Comfort in a goal-oriented environment with the drive to help callers reach a decision.
• Empathy and patience with callers who may be in pain, stressed, or overwhelmed.

Responsibilities

• Serve as the first point of contact for prospective clients via phone, live chat, web forms, and walk-ins.
• Guide qualified callers to a decision by building rapport and gathering facts.
• Run a structured follow-up cadence (call, text, email) through to a signed agreement or disqualification.
• Send, track, and close out e-signature fee agreements.
• Resolve client concerns with a professional and empathetic demeanor.

Skills

Empathy

Communication skills

Strong computer skills

Confidentiality

Bilingual Spanish

Customer service mindset

Goal-oriented

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

SmartAdvocate CRM

Job description

Description

About Shook & Stone

Shook & Stone is one of Nevada's premier injury law firms, and we're growing fast. Our firm represents clients in Workers' Compensation, Personal Injury, and Social Security Disability matters, fighting hard for Nevadans on some of the toughest days of their lives.

Position Summary

The Legal Intake Specialist is the firm's first point of contact with prospective personal injury and workers' compensation clients, guiding them from initial inquiry through signed representation. The role blends people skills with a results focus: responding to emotional callers with care, gathering complete information for attorney review, and guiding qualified prospects to a confident decision.

Competitive base pay is paired with a performance-based incentive program, with total annual compensation of $83,200 possible through uncapped incentive potential.

What You'll Do

Client Interaction

• Serve as the first point of contact for prospective clients across phone, live chat, web forms, and walk-ins, providing information about the firm's services and answering preliminary questions
• Guide qualified callers to a decision, ideally on the first call, by building rapport, gathering the facts, and answering questions with patience and care
• Run a structured, multi-touch follow-up cadence (call, text, email) through to a signed agreement or a documented disqualification
• Send, track, and close out e-signature fee agreements
• Resolve client concerns promptly, maintaining a professional and empathetic demeanor in every interaction

Data Collection & Documentation

• Track first-call close rate, overall conversion rate, and other intake KPIs, and report progress against team goals
• Gather complete client information through structured intake forms and interviews, and enter it accurately into the firm's CRM/case management system (SmartAdvocate)
• Maintain accurate, confidential client records and required file documentation
• Ensure all intake documentation complies with applicable legal and regulatory requirements

Coordination and Support

• Schedule client appointments and attorney follow-ups, coordinating with marketing and client service to keep the handoff seamless
• Support the team with general office duties and special projects as assigned

Requirements

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Comfort in a goal-oriented environment, with the drive to help callers reach a decision
• Empathy and patience with callers who may be in pain, stressed, or overwhelmed
• Ability to build trust quickly and guide a caller to a confident decision
• Strong computer skills
• Ability to maintain confidentiality and handle sensitive information with discretion
• Bilingual in Spanish preferred
• Weekend availability is required; a hybrid schedule may be available for weekend days worked (three weekdays in the office, two weekend days from home).

For this position, people skills are more important than legal experience. Previous experience in customer service, administrative, education, or healthcare setting preferred. In fact, experience in hospitality, restaurants, serving, bartending, hotels, customer service, sales, or other people-focused positions can be excellent preparation for this role. No prior legal experience is required. We provide training on our practice areas, intake procedures, technology, and client communication expectations so you can develop the knowledge and confidence needed to succeed.

Physical Requirements

• Ability to sit and work at a computer with a headset for extended periods
• Ability to communicate clearly by phone and other mediums
• Regular, punctual attendance
• Reasonable accommodations are available for qualified individuals with disabilities.

Compensation & Benefits

• Competitive base pay is paired with a performance-based incentive program, with total annual compensation of $83,200 possible through uncapped incentive potential.
• Free employee-only coverage for Medical, Dental, Vision, and Life Insurance
• Option to purchase Long-term & Short-term Disability coverage
• 401(k) Retirement plan with employer match (available once eligible)
• Supportive, collaborative work culture with quarterly team events

Why Join Shook & Stone

At Shook & Stone, your work has a direct impact. You'll often be the first person someone speaks with after an injury or difficult experience. You'll help prospective clients understand their options, connect them with our legal team, and take the first steps toward getting help. We recognize strong performance and provide opportunities to increase your earnings through results.