Client-Focused Claims Advocate

Leavitt Group; Lake Charles (LA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

License renewal & CE

Medical, Dental, Vision

FSA/HSA & Life Insurance

401(k)

Job summary

Risk Services of Louisiana, a Leavitt Group affiliate, seeks a Claims Advocate dedicated to client service within the insurance sector. You will act as the primary agency contact during claims, coordinating communication and monitoring progress to ensure a positive client experience.

The role supports remote work within Louisiana or Texas, with options for hybrid or onsite in office locations. Strong communication and organization are essential for success.

Qualifications

• 3+ years of insurance industry experience, preferably within an independent agency.
• Experience in claims support, client service, account management, or a related role.
• Familiarity with commercial and personal lines insurance and Workers' Compensation claims is preferred.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities while staying organized and detail-oriented.

Responsibilities

• Serve as a trusted resource for clients throughout the claims process.
• Assist clients in reporting claims and connecting with the appropriate carrier representatives.
• Help clients understand what to expect during the claims process and provide guidance on next steps.
• Monitor claim activity and follow up on status updates, service concerns, and communication gaps.
• Coordinate communication between clients, insurance carriers, producers, and account teams.
• Advocate for prompt, clear, and responsive communication on behalf of clients.
• Provide claim summaries and loss information to support account management and renewal discussions.
• Maintain accurate documentation within agency systems and carrier portals.
• Support agency team members with claim-related resources, education, and carrier contacts.
• Identify complex or high severity claims and elevate them appropriately.

Skills

Insurance industry experience

Claims support

Account management

Communication skills

Multi-tasking

Client-focused

MS Office & portals

Licensing readiness

Education

High school diploma or GED

College degree preferred

Tools

Agency management systems

Carrier portals

Microsoft Office

Job description

Risk Services of Louisiana, a Leavitt Group affiliate, seeks a Claims Advocate dedicated to client service within the insurance sector. You will act as the primary agency contact during claims, coordinating communication and monitoring progress to ensure a positive client experience.

The role supports remote work within Louisiana or Texas, with options for hybrid or onsite in office locations. Strong communication and organization are essential for success.