Client-Focused Banker II: Relationship Builder & Solutions

TD Bank Group; Newark (NJ); Vor Ort; USD 33.000 - 43.000; Vollzeit

Benefits dieser Stelle

Notary License preferred

Zusammenfassung

TD Bank Group in Newark, NJ is seeking a Customer Service Associate to serve as the first point of contact for clients, perform everyday banking tasks, and help deepen client relationships. You will guide customers through product options, process transactions, and escalate complex issues as needed.

The role requires strong communication, reliability, and a willingness to work evenings, weekends, and holidays. Notary license is a plus; prior teller experience is preferred.

Qualifikationen

• High school diploma or GED required.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Aufgaben

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone).
• Serves as the hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences.
• Creates personalized, client-first interactions that build trust and strengthen ongoing relationships.
• Educates clients on banking products, services, and digital capabilities to enhance convenience and financial well-being.
• Engages clients through proactive outreach, including scheduling appointments for account needs and opportunities.
• Balances client needs with policy adherence and risk awareness to ensure compliant outcomes.
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective.

Kenntnisse

Communication skills

Organizational skills

Problem-solving

Customer service

Ausbildung

High school diploma or GED

Jobbeschreibung

TD Bank Group in Newark, NJ is seeking a Customer Service Associate to serve as the first point of contact for clients, perform everyday banking tasks, and help deepen client relationships. You will guide customers through product options, process transactions, and escalate complex issues as needed.

The role requires strong communication, reliability, and a willingness to work evenings, weekends, and holidays. Notary license is a plus; prior teller experience is preferred.