Client-Focused A/R & Collections Specialist

Dorsey & Whitney LLP; Phoenix (AZ); On-site; USD 38,572 - 55,104; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Job summary

Dorsey & Whitney LLP is seeking an Account Representative to oversee the WIP and A/R portfolio for assigned attorneys, engaging clients from outreach to resolution with professionalism and care.

You will recover outstanding balances through respectful negotiations, reconciling accounts and maintaining audit-ready documentation, while balancing collections practices with client relationships.

Qualifications

• High School diploma or GED equivalent.
• At least 5 years of commercial collection or accounting experience.
• Ability to organize and prioritize tasks with minimal supervision.
• Demonstrates leadership in improving processes and efficiency.
• Excellent oral and written communication skills.
• Strong analytical skills with negotiation experience.

Responsibilities

• Develop and maintain relationships with attorneys, professionals and clients to manage WIP and A/R.
• Contact clients via phone and email to collect debt and set up payment plans.
• Meet monthly with attorneys to discuss outreach and outcomes for open A/R balances.
• Maintain 3E Elite Collection notes with client correspondence and calls.
• Conduct detailed account analysis to identify delinquency root causes and recommend actions.
• Resolve billing disputes and ebill problems, reconcile payments, and respond to client inquiries.
• Assist cash applications team with unapplied cash issues and help other AR professionals as needed.

Skills

Commercial collections

Analytical skills

Negotiation

Communication

Teamwork

Education

High School diploma or GED

Tools

Elite 3E

Job description

Dorsey & Whitney LLP is seeking an Account Representative to oversee the WIP and A/R portfolio for assigned attorneys, engaging clients from outreach to resolution with professionalism and care.

You will recover outstanding balances through respectful negotiations, reconciling accounts and maintaining audit-ready documentation, while balancing collections practices with client relationships.