Client-First Banking Support Specialist

Vaco by Highspring; Springdale (OH); On-site; USD 34,000 - 44,000; Full time

Job summary

Vaco by Highspring is seeking a Client First Center Representative in Ohio to deliver exceptional customer service across phone, email, social media, and live chat. You will be a primary contact, representing the company professionally while assisting customers with inquiries and transactions.

The role involves identifying sales opportunities, maintaining product knowledge, and working to resolve issues efficiently.

Qualifications

• Proven ability to provide excellent customer service.
• Strong verbal and written communication skills are essential.
• Experience in a high-volume call center or customer service environment preferred.

Responsibilities

• Respond to customer inquiries via phone, email, social media, and online chat.
• Identify sales opportunities and refer customers to sales associates.
• Maintain knowledge of banking products, policies, and procedures.
• Research and resolve inquiries related to loan products.
• Investigate customer concerns using available resources and accounts.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

Jack Henry SilverLake

Job description

Vaco by Highspring is seeking a Client First Center Representative in Ohio to deliver exceptional customer service across phone, email, social media, and live chat. You will be a primary contact, representing the company professionally while assisting customers with inquiries and transactions.

The role involves identifying sales opportunities, maintaining product knowledge, and working to resolve issues efficiently.