Banking Customer Care Specialist – Multi-Channel Support

Vaco by Highspring; Hamilton (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Vaco by Highspring is seeking a Client First Center Representative to deliver exceptional customer service across phone, email, social media, and online chat, representing the organization professionally. You will handle inquiries about banking products, identify sales opportunities, maintain product knowledge, and strive for first-contact resolution while escalating when necessary.

A high school diploma is required; 1+ year call center experience and knowledge of Jack Henry SilverLake are a

Qualifications

• High school diploma or GED completed.
• Demonstrated ability to provide excellent customer service.
• Preferred: 1+ year in a high-volume call center or customer service role.
• Knowledge of customer information systems like Jack Henry SilverLake is a plus.

Responsibilities

• Respond to inquiries about banking products and services via phone, email, social media, and online chat.
• Identify sales opportunities and refer customers to sales associates.
• Maintain knowledge of products, policies, and procedures.
• Research and resolve loan product inquiries and issues.
• Process customer account transactions and perform maintenance.
• Strive for first-contact resolution and escalate when needed.
• Maintain a positive, professional image in all interactions.

Skills

Customer service

Verbal communication

Written communication

Education

High school diploma or GED

Tools

Jack Henry SilverLake

Job description

Vaco by Highspring is seeking a Client First Center Representative to deliver exceptional customer service across phone, email, social media, and online chat, representing the organization professionally. You will handle inquiries about banking products, identify sales opportunities, maintain product knowledge, and strive for first-contact resolution while escalating when necessary.

A high school diploma is required; 1+ year call center experience and knowledge of Jack Henry SilverLake are a