Client-First Banker: Build Trust & Solutions

Aumni; Strasburg (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver hospitable service, open and service accounts, and help clients navigate digital banking tools. The role emphasizes building trusted relationships, understanding client needs, and collaborating with branch teammates to meet financial goals.

The position focuses on delivering a high-quality client experience, adhering to regulatory requirements, and supporting branch operations with a customer-first mindset.

Qualifications

• Client service experience or comparable experience.
• Strong interpersonal skills and empathy.
• Ability to learn and explain banking products and services.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Exceed client expectations by servicing accounts and opening new accounts per policies and regulations.
• Educate clients on day-to-day banking and digital self-service options (Chase Mobile App, Chase.com, ATMs).
• Build relationships by listening, asking questions, and partnering with branch team members to help clients achieve financial goals.
• Perform branch operations, including handling cash devices in compliance with bank policies.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Product knowledge learning

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver hospitable service, open and service accounts, and help clients navigate digital banking tools. The role emphasizes building trusted relationships, understanding client needs, and collaborating with branch teammates to meet financial goals.

The position focuses on delivering a high-quality client experience, adhering to regulatory requirements, and supporting branch operations with a customer-first mindset.