Client-Facing Solutions Consultant, AI Security Platform

KnowBe4; Clearwater (FL); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Monthly sales-target bonuses

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Job summary

KnowBe4 seeks a Customer-Facing Professional Services Consultant to design, implement, and optimize KnowBe4 solutions for diverse customers. You will gather requirements, translate them into technical designs, configure deployments, validate outcomes, and guide customers through production handoff to ensure successful adoption of the platform.

The role emphasizes discovery, integration, testing, and knowledge transfer, with responsibilities spanning architecture decisions, admin enablement, and

Qualifications

• 1+ years in Professional Services, Technical Consulting, or similar customer-facing technical role.
• Bachelor’s degree or equivalent education preferred.
• Familiarity with IT Security and AI/SaaS environments.
• Experience with M365 and/or Google Workspace.
• AI/SaaS, Cybersecurity and IT experience is a plus.

Responsibilities

• Lead discovery sessions with customers to understand business objectives, technical requirements, existing architecture, workflows, integrations, and constraints.
• Own stakeholder communications throughout the engagement, providing regular status updates and proactively flagging risks or timeline impacts.
• Identify dependencies, integration requirements, and architectural considerations early in the engagement.
• Translate business requirements into clear technical requirements and implementation plans.
• Design solution for customer implementations and loop in senior team members as required.
• Document solution designs, architecture decisions, technical requirements and implementation specifications.
• Lead customers through configuration, integration, testing, validation, migration and go-live activities.
• Troubleshoot and resolve blockers affecting deployment timelines or solution quality, escalating as needed.
• Validate that the implemented solution meets agreed requirements and prepare customers to operate post-implementation.
• Educate customer admins and technical teams on solution architecture and best practices.
• Provide customers with documentation and guidance for long-term ownership.
• Suggest improvements based on customer objectives and observed needs.

Skills

Customer-facing

Technical discovery

Troubleshooting

Time management

Organization

Communication

Education

Bachelor’s degree or equivalent education

Tools

M365

Google Workspace

Job description

KnowBe4 seeks a Customer-Facing Professional Services Consultant to design, implement, and optimize KnowBe4 solutions for diverse customers. You will gather requirements, translate them into technical designs, configure deployments, validate outcomes, and guide customers through production handoff to ensure successful adoption of the platform.

The role emphasizes discovery, integration, testing, and knowledge transfer, with responsibilities spanning architecture decisions, admin enablement, and