Technical Support Specialist – Structural CAD & Business Apps

MiTek; Chesterfield (MO); On-site; USD 63,000 - 73,000; Full time

Benefits offered by this job

Generous time off

One-time training opportunities

Paid holidays

Medical insurance

401(k) matching

Career development

Job summary

MiTek is seeking a technical support specialist to assist customers and internal users of the MiTek Software Suite. You will diagnose and resolve issues in Structural Engineering, CAD, and Business Management applications, supporting on-site, phone, and remote inquiries.

Responsibilities include training development, data tracking in Salesforce, and collaborating with Product Management to implement fixes and enhancements, plus travel to customer sites as needed.

Qualifications

• Bachelors Building and Construction Technology OR Equivalent combination of experience and education
• 1-2 Years of experience in troubleshooting, call center support, information technology, truss design, carpentry or framing required
• Able to perform mathematical skills such as calculating proportions, percentages, area, circumference, and volume and able to apply concepts of basic geometry
• Ability to read and understand prints and schematics
• Able to use Microsoft Office Applications

Responsibilities

• Receive incoming customer issues in support of MiTek Software Suite and help resolve those issues by researching previous issues in call tracking system
• Maintain records of daily data communication transactions, problems and remedial actions in Salesforce
• Research open, unsolved, and complex customer issues
• Develop a training curriculum, assemble training materials, construct and maintain data for training and hold training classes
• Travel to customer sites to troubleshoot, optimize manufacturing processes, and conduct training classes on new software and features

Skills

Troubleshooting

Customer support

IT knowledge

Reading prints/schematics

Office software

Education

Bachelor's in Building and Construction Technology

Tools

Salesforce

CAD

Microsoft Office

Job description

MiTek is seeking a technical support specialist to assist customers and internal users of the MiTek Software Suite. You will diagnose and resolve issues in Structural Engineering, CAD, and Business Management applications, supporting on-site, phone, and remote inquiries.

Responsibilities include training development, data tracking in Salesforce, and collaborating with Product Management to implement fixes and enhancements, plus travel to customer sites as needed.