Workplace Solutions - Customer Service Analyst

JPMorganChase; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Job summary

JPMorganChase is looking for a Customer Service Analyst to join their Workplace Solutions team in Columbus, Ohio. This role is a key point of contact for clients and demands excellent communication and customer service skills. Applicants should have a degree in Economics or Finance or equivalent experience. The company offers a competitive salary and benefits, focusing on diversity and inclusion in the workplace.

The role requires proactivity and a continuous improvement mindset, with responsibilities including providing high-quality responses to customer inquiries and resolving issues as needed.

Qualifications

• Excellent customer service skills in telephone and email etiquette.
• Client focus and ability to network.
• Maintains highest level of technical skills.

Responsibilities

• Acts as the first point of contact for customer service.
• Communicates with customers via phone and email.
• Identifies areas for improvement in the service desk function.

Skills

Customer Service skills

Interpersonal skills

Proactive mindset

Education

University degree in Economics or Finance

Job description

Workplace Solutions is a tech and service-based offering, created to empower teams to easily navigate their workplace incentives with confidence. Our intuitive solutions help to attract and keep talented people.

If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you.

As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

Job Responsibilities

• Acts as the first point of contact for JP Morgan Workplace Solutions, providing exceptional customer service and knowledge on the products and services that will support customers in their financial journey.
• Communicates with customers via phone calls and emails, in order to turn them around in a timely manner with high quality responses
• Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
• Uses soft skills to adapt your ton to each customer to create a memorable experience whilst fully understanding their needs
• Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities
• Handles challenging conversations including complaints when necessary

Required Qualifications, Capabilities and Skills

• Excellent Customer Service skills in telephone and email etiquette
• Client focus, interpersonal skills and ability to network.
• Proactivity and Continuous Improvement mindset.
• Maintains highest level of technical skill in field of expertise.
• This position requires a high degree of discretion and judgement.

Preferred Qualifications, Capabilities and Skills

• University degree in Economics, Finance or equivalent work experience desired.
• Experience in Customer Service role, preferably in the Financial Services
• Be an excellent communicator
• Be empathetic and problem solver, have a passion for learning and self development
• Other languages are also advantageous with examples including Spanish, Norwegian, French, Finnish, Czech, Polish, German and Arabic.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. For more information about requesting an accommodation, please refer to our FAQs.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.