Client-Facing Janitorial Operations Lead

ABM industries; North Little Rock (AR); On-site; USD 60,000 - 85,000; Full time

Job summary

ABM Industries is seeking a Janitorial Project Manager to lead operations at designated client sites. You will drive program execution, coach shift leads, and maintain strong client relationships to ensure service excellence.

The role emphasizes data-driven decisions, process improvement, and effective communication in a fast-paced environment, with a focus on safety and team development.

Qualifications

• 2+ years of experience in distribution and/or fulfillment center operations (required).
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or related field, or equivalent experience.

Responsibilities

• Oversee and maintain operational standards, performance metrics, and program execution across all assigned client fulfillment centers.
• Foster a customer-centric culture by enhancing communication, service quality, and client satisfaction.
• Ensure compliance with processes, procedures, and documentation requirements.
• Build and maintain relationships through clear, respectful, and professional communication.
• Provide accurate and timely updates to clients, employees, and leadership.
• Identify operational challenges and implement data-driven solutions.
• Utilize analytics and sound judgment to guide decision-making.
• Recruit, develop, and mentor shift leads and management personnel.
• Promote a positive work environment and culture of safety.
• Set clear expectations, ensure accountability, and support employee development.
• Take ownership of programs and identify opportunities for improvement.

Skills

Leadership

Analytical

Communication

Problem-solving

Time management

Team building

Interpersonal skills

Conflict resolution

Attention to detail

MS Office

Education

Bachelor's degree in Business Administration / Operations Management / Supply Chain

Tools

Microsoft Office

Job description

ABM Industries is seeking a Janitorial Project Manager to lead operations at designated client sites. You will drive program execution, coach shift leads, and maintain strong client relationships to ensure service excellence.

The role emphasizes data-driven decisions, process improvement, and effective communication in a fast-paced environment, with a focus on safety and team development.