Janitorial Program Manager — Client & Ops Lead

ABM industries; Memphis (TN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Bonus program

Job summary

ABM Industries in Memphis, TN is seeking a dynamic operations leader to own contracted janitorial services for a Fortune 500 client. You will lead daily operations, manage client relationships, and oversee staff scheduling, safety, and quality control to meet service levels.

Ideal candidates bring 3–5 years of management experience in facility services, OSHA knowledge, and a track record of cost control and performance improvement. This role offers competitive pay and benefits.

Qualifications

• Bachelor's degree or military/requisite experience preferred.
• 3–5 years of management experience.
• Experience in facility services or building management is desired.
• Knowledge of OSHA safety standards and regulations.
• Valid state driver's license.
• Experience in warehouse, distribution center, or manufacturing is a plus.
• Strong organizational skills and attention to detail.
• Ability to adjust work schedule to support operations.
• Basic accounting principles and solid business acumen.
• Proficient in Microsoft Office.
• Previous custodial experience is preferred.
• Able to stand up to 10 hours per day.

Responsibilities

• Establishes and maintains strong client relationships.
• Acts as main contact for multiple client departments and attends client meetings.
• Provides leadership and support across a 24x7 work setting.
• Promotes a strong safety culture and safe work environment.
• Plans and assigns work schedules to meet service delivery expectations.
• Performs daily quality control inspections to ensure standards.
• Performs time studies to optimize tasks, schedules and staffing.
• Looks for opportunities to increase revenue through additional services.
• Communicates operation details to client and ABM management.
• Creates and maintains organized paperwork and files.
• Monitors account financials such as labor hours, supplies, billing, forecasting.
• Drives performance management via reviews, coaching, and actions.
• Partners with HR for staffing, interviewing, and onboarding.
• Trains and develops employees to defined quality standards.
• Gathers data and metrics for daily/weekly/monthly reports.
• Complies with client and ABM processes and policies.
• Performs other duties as assigned.

Skills

Organizational skills

Attention to detail

Scheduling

Business acumen

Accounting basics

Microsoft Office

Education

Bachelor's degree, military or requisite experience preferred

Tools

Microsoft Office

Job description

ABM Industries in Memphis, TN is seeking a dynamic operations leader to own contracted janitorial services for a Fortune 500 client. You will lead daily operations, manage client relationships, and oversee staff scheduling, safety, and quality control to meet service levels.

Ideal candidates bring 3–5 years of management experience in facility services, OSHA knowledge, and a track record of cost control and performance improvement. This role offers competitive pay and benefits.