Client-Facing IT Support Engineer (Remote)

BAE Networks; Michigan; On-site; USD 42,000 - 65,000; Full time

Job summary

BAE Networks is seeking an IT Support Engineer to join our Troy, MI office. You will provide remote support to clients, resolve tickets, and keep client environments running smoothly using phone, ticketing, and remote access tools.

The ideal candidate has 1+ year of IT support, solid TCP/IP/DNS/DHCP, and experience with Windows Server and Microsoft 365. Strong communication and independent work style are essential for success in this role.

Qualifications

• 1+ years of hands‑on IT support or help desk experience.
• Solid understanding of TCP/IP, DNS, DHCP.
• Experience with Fortinet and Unifi products is a plus (firewall, switch, APs).
• Proficiency with Windows Server and Microsoft 365 environments.
• Experience with IP-based phone systems is a plus.
• Strong client-facing communication skills — you can explain technical issues clearly to non‑technical people.
• Comfortable working independently while staying closely connected to the team.
• Ability to work full‑time from our Troy, Michigan office.

Responsibilities

• Providing remote troubleshooting and support for end-user computers and workstations, including software issues, account configuration, and general user support
• Remotely supporting and maintaining routers, switches, firewalls, and wireless access points at client sites
• Troubleshooting LAN/WAN connectivity and network performance issues through to resolution
• Supporting Windows Server, Active Directory, and Microsoft 365 environments
• Communicating clearly with clients throughout every interaction while setting expectations, explaining work performed, and following up as needed
• Responding to and resolving service tickets and remote support requests within defined SLA windows
• Documenting configurations, time, and work outcomes thoroughly in our ticketing system
• Collaborating with the internal team to escape and resolve complex issues
• Supporting new client onboarding and infrastructure deployment projects remotely

Skills

IT support

TCP/IP/DNS/DHCP

Windows Server

Microsoft 365

Remote troubleshooting

Client communication

Team collaboration

Tools

Fortinet

Unifi

ConnectWise

Job description

BAE Networks is seeking an IT Support Engineer to join our Troy, MI office. You will provide remote support to clients, resolve tickets, and keep client environments running smoothly using phone, ticketing, and remote access tools.

The ideal candidate has 1+ year of IT support, solid TCP/IP/DNS/DHCP, and experience with Windows Server and Microsoft 365. Strong communication and independent work style are essential for success in this role.