Client-Facing Implementation Project Manager

Leepfrog; Coralville (IA); On-site; USD 80,000 - 110,000; Full time

Job summary

Leepfrog Technologies, Inc. in Coralville, IA seeks a Project Manager to oversee client implementations of the CourseLeaf software. You will act as the liaison between internal departments and clients to ensure smooth delivery and high client satisfaction.

The role requires managing schedules, coordinating resources, and driving projects to on-time completion within budgets. Strong communication, planning, and leadership are essential for success.

Qualifications

• Bachelor's degree preferred; or five years related experience and/or training; or equivalent combination of education and experience.
• Project management experience required.
• PMP certification is desired.
• Experience with ed-tech and curriculum development is a plus.

Responsibilities

• Be the focal point for the dissemination of information from Leepfrog to the client and vice versa while implementing a Courseleaf project.
• Create and maintain project schedules and tasks, using internal tools and processes.
• Drive projects to timely completion within development budgets.
• Efficiently allocate incoming requests to the team, prioritizing actions, and monitoring team resources so that deadlines are met.
• Partner with Engineering and Consultants to enter, validate, and shepherd project defects to resolution.
• Collaborate with clients to create a testing plan during the User Acceptance Testing phase to guide clients through tasks that must be completed to meet their 'go live' deadline.
• Apply patches that track configuration and code changes to test and production environments.
• Maintain an in-depth working knowledge of Leepfrog software and how it can be configured, customized and implemented to meet client requirements.
• Facilitate internal story planning meetings for project-related deliverables.
• Own all project-related administrative tasks including scheduling meetings, maintaining project documentation, meeting notes, and project status summaries.
• Demonstrate preparedness, professionalism, and project leadership to ensure success.
• Demonstrate discretion and bias towards action to effectively: lead client meetings, manage client concerns, mitigate project risk, and communicate transparently to internal and external stakeholders.
• Review, identify, develop, and communicate best practices through continuous assessment and feedback to sustain client satisfaction.
• Partner with internal teams to help define and drive company initiatives to improve our implementation process.
• Other duties as assigned.

Skills

Communication

Client orientation

Leadership

Planning

Organization

Meeting facilitation

Technical skills

Education

Bachelor's degree

5 years related experience

PMP certification

Job description

Leepfrog Technologies, Inc. in Coralville, IA seeks a Project Manager to oversee client implementations of the CourseLeaf software. You will act as the liaison between internal departments and clients to ensure smooth delivery and high client satisfaction.

The role requires managing schedules, coordinating resources, and driving projects to on-time completion within budgets. Strong communication, planning, and leadership are essential for success.