Client Facing Direct Mail Specialist

TNT Growth; Dallas (TX); Remote; USD 40,000 - 80,000; Full time

Benefits offered by this job

Fully Remote

Benefits Upon Hire (US)

Job summary

TNT Growth Corp is seeking a Direct Mail Account Manager to own end-to-end client relationships for a portfolio of direct mail accounts. You will manage timelines, coordinate with internal teams (creative, data, print vendors), and ensure on-time delivery, clear status updates, and exceptional client experience.

Must have 2–4 years in a client-facing account or project management role in direct mail, print, or performance marketing; superb strategy and communication skills; and strong

Qualifications

• 2–4 years in a client-facing account or project management role in direct mail, print, or performance marketing.
• Superb strategy and communication skills (written and verbal).
• Highly organized; can manage multiple moving parts without repeated prompting.

Responsibilities

• Own a portfolio of direct mail accounts from brief to mail drop.
• Coordinate with internal teams (creative, data, print vendors) to hit deadlines.
• Provide proactive status updates and manage risks with proposed solutions.
• Ensure accuracy, timely drops, and strong client experience.
• Document approvals, list specs, drop dates, and performance recaps.

Skills

Direct mail

Account management

Project management

Client communication

Tools

USPS Informed Delivery

Job description

Direct Mail Account Management experience is required.

This role is 1099 for the first 90 days and then open to W2 conversion. Non-US candidates are welcome to apply.

About Us

We're TNT Growth - a performance-driven agency that helps leading companies acquire more leads and more customers. Our core focus is on Paid Search management, conversion rate optimization, and reporting & analytics. Our team is sharp, collaborative, and results-obsessed. If you thrive in fast-paced environments, want to grow quickly, and actually care about your impact - you'll love it here!

Former and current clients include: Salesforce, Gusto, Formula 1 Miami, Sweet James, and more.

Role Overview

You are the primary client-facing owner for a portfolio of direct mail accounts. You manage the relationship, the timeline, and the output - end to end. The channel strategy lead owns strategy; you own the execution and the client experience. This role exists so clients never wonder what's happening, and leadership never has to step in to fill gaps.

What You Own

Campaign timelines: from brief to mail drop, nothing falls through without you catching it

Proactive status updates - clients hear from you before they ask

Coordination with internal teams (creative, data, print vendors) to hit deadlines

Flagging risks early and escalating with a proposed solution, not just a problem

Documentation: creative approvals, list specs, drop dates, performance recaps

First-line troubleshooting on delivery issues, USPS tracking, and campaign discrepancies

What You Do Not Own

Channel strategy

Final creative direction

What Success Looks Like

Clients hit their targets and know why - or why not

Zero surprises on drop dates, list issues, or budget overruns

Client sentiment scores trend up quarter over quarter

The channel strategy lead is freed to focus on strategy, not logistics

Leadership never has to step in as interim AM

What We're Looking For

MUST have 2-4 years in a client-facing account or project management role, in direct mail, print, or performance marketing

MUST have superb strategy and communication skills (written and verbal)

MUST be highly organized... clients and leadership should never have to ask twice.

Comfortable in ambiguity without needing hand-holding

Detail orientation that doesn't slow you down

Familiarity with direct mail production cycles, USPS Informed Delivery, or list management is a strong plus

You ask questions early, not after something breaks

Culture Fit Signal

You take ownership without being told to. You treat client relationships like partnerships, not transactions. You elevate the right things and handle everything else. You're the kind of person who checks the mail drop confirmation before the client does.

Compensation

• $40,000 - $80,000 depending on experience, skill set, and location (Including non-US)
• Fully Remote
• Benefits Upon Hire for US Candidates (Review at 90 days)