Client-Facing Bank Teller & Financial Wellness Advocate

KeyBank; Pittsburgh (Allegheny County); On-site; USD 25,000 - 32,000; Full time

Job summary

KeyBank is seeking a Teller in Pittsburgh, PA to deliver exceptional in-person client service, handle cash transactions, and support customers' financial needs. You will identify opportunities to promote banking products and smoothly transition clients to bankers for advanced financial wellness planning.

The role requires cash handling experience, strong service orientation, and basic PC skills. Availability to work Saturdays and adherence to bank policies are essential.

Qualifications

• Experience in a client service role.
• Experienced in cash handling.
• General understanding of PC with Windows-based applications.

Responsibilities

• Preserve a strong client experience culture with every client and teammate.
• Perform teller functions accurately in an in-person branch.
• Identify and resolve client servicing issues, escalating when needed.
• Transition clients to a Banker for deeper financial wellness conversations.
• Promote financial wellness and banking products to clients.
• Maintain knowledge of product guides, fees, and policies.
• Adhere to compliance, audit and security procedures.

Skills

Client service

Cash handling

PC skills

Sales ability

Financial wellness

Teamwork

Regulatory knowledge

Education

High School Diploma / GED

Job description

KeyBank is seeking a Teller in Pittsburgh, PA to deliver exceptional in-person client service, handle cash transactions, and support customers' financial needs. You will identify opportunities to promote banking products and smoothly transition clients to bankers for advanced financial wellness planning.

The role requires cash handling experience, strong service orientation, and basic PC skills. Availability to work Saturdays and adherence to bank policies are essential.