Client Experience Supervisor (Part-Time)

Rochester Area Neighborhood House; Rochester Hills (MI); On-site; USD 19,000 - 28,000; Part time

Job summary

Rochester Area Neighborhood House is seeking a Client Services Supervisor for a part-time, in-office role. You will oversee front office operations, supervise volunteers and two van drivers, and support the Director of Client Services with admin tasks.

The ideal candidate has experience with client intake, process improvement, and strong customer relations in a nonprofit setting. Office hours are 10:00 a.m. to 3:00 p.m. Mon–Fri.

Qualifications

• 5+ years of experience in office management or similar roles.
• Excellent written and verbal communication skills.
• Experience in developing, implementing and managing office processes and procedures.
• Ability to lead volunteers and staff members.
• Ability to navigate difficult interpersonal situations with the public.
• Proficient in Microsoft Office applications.
• Physical ability to lift at least 25 lbs.
• Nonprofit operations experience is a plus.
• Willingness to learn Apricot Client Services Tracking system.

Responsibilities

• Recruit, train and supervise volunteers; oversee client intake and DHHS assistance.
• Develop and maintain an orientation program for front office volunteers.
• Document and improve front office processes for efficiency and consistency.
• Supervise intake volunteers and reception during absences.
• Coordinate projects for volunteers and ensure timely completion.
• Serve as first point of contact for client, donor, or partner questions.
• Collect and organize monthly client data for reporting.
• Help ensure data quality and reconciliation with the Director of Client Services.

Skills

Office management

Written & verbal communication

Process development

Volunteer leadership

Interpersonal skills

Microsoft Office

Physical effort

Nonprofit operations

Apricot system knowledge

Tools

Apricot – Client Services Tracking system

Job description

Rochester Area Neighborhood House is seeking a Client Services Supervisor for a part-time, in-office role. You will oversee front office operations, supervise volunteers and two van drivers, and support the Director of Client Services with admin tasks.

The ideal candidate has experience with client intake, process improvement, and strong customer relations in a nonprofit setting. Office hours are 10:00 a.m. to 3:00 p.m. Mon–Fri.